SpringHill Suites by Marriott Elizabethtown

"We had booked and checked into our room on line. Gina, the manager was kind to block off a scent free room for me. We were unable to pick up our key because the person working the front desk was obviously whacked out on something. Tried numerous times to contact the manager after we left the days following and they would send us to vm, which was full and finally just hang up on us when we called. Very unprofessional behaviour on the management side. We left the hotel because we feared for our safety and wanted to chat with the manager who would not make herself available to talk. After getting hung up on several times, I’ve decided to take this to upper management."

"I'm definitely a Marriott fan. 260 nights last year. The Springhill in Elizabethtown needs a little TLC. There are two issues that stand out above the others: The inner shower current is way too long...it lays on the floor of the tub. The drain is extremely slow. I was ankle deep in water within 3 minutes. The extra shower current is in this water so I'm standing in the previous person's rinse water... These are things that can easily be reported by housekeeping...if customers don't report the issues...I did pass it along to the front desk. Otherwise, the service was great, the room was clean, and the breakfast service was good. I would stay here again..."

"We stayed here over new years weekend 2023. The manager on duty when we checked in was in the midst of a computer issue with key cards for rooms. He did a wonderful job at explaining the problem and noticed how inconvenient it was for us and himself. He was very professional and understanding with us and other guests as the check in process was very long and stressful. We are grateful that the issue was resolved a few hours after we checked in, showing his perseverance and assuring us our stay would be up to our standards. We will use this hotel again"

"Checked in at 7:30am or so and they were just as helpful as any other time wonderful, top tier service and hotel, front desk is awesome. they even let you pick the floor your on, and super late check out! Unheard of! :)"

"We stay at SpringHill suites every time we head north to visit family. Every single time we stay the rooms are clean, the staff is attentive, and the breakfast is delicious. This time, the staff went out of their way to mention some fresh fruit they had for our young kids. We have never had a bad experience in the 7-8 times we have stayed."