Once Upon A Child - Elizabethtown, KY

"If I could have gave a 0 star, I would have. Poor customer care. The jeans I bought my granddaughter was too small. So I brought them back to do an exchange. (Keep in mind, I was told they can take them back and do an exchange as long as I had the receipt). Well I had the receipt and they told me they couldn’t take them back cause I didn’t have the tag on them. I explained to Haley (the cashier) that I was not told this and had they told me that I would have saved it as I did the receipt. I then was told the only thing they can do is buy them back (at of course) a price I didn’t pay. (It was at a much much cheaper price). The manager Haley (yes, she said her name was Haley as well) told me she was sorry and that it was written on the receipt. R u kidding me!!!! Train your employees to tell the customer what your exchange or return policy is CORRETLY the first time. Instead of having an I don’t care attitude. Extremely poor customer service all around. And shame on the manager for not just making an exception and exchanging them, especially because I had never shopped there before. I will not be returning."

"Friendly staff, mostly fair pricing. I think a lot of shoppers fail to keep in mind this is a consignment type of shop and when they make you an offer, ypu can choose to not accept it. My visit there was following a children's sale at Pritchard that I didnt get registered for in time and a lot of the clothes I had were prepped for that (safety pins holding together onesies) and regardless of condition, they wouldn't accept them because of the hole that created. Sure it was frustrating but policy is policy. Found many good deals in the store and everyone I dealt with was super friendly."

"I have been shopping here since I was pregnant with my daughter over 5 years ago. The selection and quality of the clothes and shoes is amazing, especially since kids get clothes dirty so easy and grow out of them so fast! I’ve always had a pleasant experience in selling my daughters outgrown clothes, shoes and toys here and the staff is always super friendly and helpful!"

"I have had my last negative experience with This place. First they tell me they may not be able to get to the items I am selling due to the volume they were receiving that day. The store was extremely busy and they did have their work cut out for them. I understood and said I could come back the following day if necessary. I never received a call so I went back in the following day assuming they didn’t call because of how busy they had been. I was told that because I did not come back before closing time the day before I had forfeited the cash option on my items. Although this was annoying I accepted the in store credit and left planning to return at a later date. Fast forward to today, I sold another basket full of clothes. I was offered $35 for what was kept and I asked if it could be added to the in store credit I already had on my account. Unbeknownst to me they do not apply that information to your account. Why have the account set up in the first place? Why wouldn’t you want to honor your customers? Not once was I told that if I lost my receipt I would lose my credit. I lost $73 due to lack of information and negligence on behalf of this business. Every time I do business here there seems to be some fine print or unspoken rule that I am unaware of until it’s too late. I won’t be returning to this store. I feel like I have been stolen from and I am so disappointed by the lack of information given by employees and even more so the unwillingness to help resolve issues as I am (or was) a paying customer."

"It’s a children’s consignment store, not a Nordstrom. Don’t expect great service and sparkling new clothes. During sales you can get clothing for $1 a piece, otherwise they charge $3-$8 for outfits, around $2 cheaper than Target. Staff has always been friendly and respectful to me as I’ve been to them. Definitely the best place to get children’s toys, bedroom gear, and extracurricular clothing. I’ve only sold a few clothes and a baby swing to them, but received $45, which was great as all items were used."