Ashley Store
12493 Interstate 10, San Antonio, Texas, United States
About the Ashley Store
Ashley Store is a premier furniture and home goods store located at 12493 Interstate 10 in San Antonio, Texas. With a wide selection of high-quality furniture, decor, and accessories, Ashley Store is the perfect destination for those looking to elevate their home decor. Whether you're looking for a new sofa, dining set, or stylish accessories, you'll find everything you need at Ashley Store. Visit us today and discover the perfect pieces to transform your space into a beautiful and inviting home.
Photos of Ashley Store
12493 I-10, San Antonio, TX 78230, United States
Opening hours of Ashley Store
Monday:
10:00 - 21:00
Tuesday:
10:00 - 21:00
Wednesday:
10:00 - 21:00
Thursday:
10:00 - 21:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
12:00 - 20:00
Reviews of Ashley Store
"Appreciate the attentiveness and knowledge of who helped me. She took me around trying to find what I had in mind and offered suggestions and I went with it. Worked with me on figuring out the best finance options and had the best amount of patience. I went to store in Selma a couple of weeks ago to purchase some items…… I’ll stick with this store and its out of my way. That’s how great the experience was!"
"Very upset with Ashley furniture. I waited along while to have my furniture delivered. Once they delivered my daughter’s bed frame and other items it was close to 8 pm. The delivery guy were in a rush. And they fixed my daughter’s bed frame really quick. Once I inspected it I saw cracks on the frame and broken Drawers and the Drawers won’t close. I asked what happened one didn’t know what I was saying he stated he only spoke Spanish, I asked the other one what happened he said he didn’t know and for me to call Ashley furniture in the morning. I hope they fix this for me I spent close to $8,000 dollars at Ashley furniture on different items. I did have a good experience with them when they sold me the stuff."
"**3 Updates at the bottom** In June 2023, we purchased a table and 6 chairs with the intention of being able to have people over and have a place to sit and eat during the summer months leading to the fall holidays. Here it is November 22, 2023, and we still cannot use the dining set. When it was delivered and assembled months ago, we noticed 5/6 chairs were super uneven and one of the seats had substantial damage to the seat cushion. Upon mentioning this to the men putting the set together, we were told not to worry as they would set up a time for a technician to come out and adjust them asap. This did not settle well with us, but we felt a little stuck and decided to give them the benefit of the doubt. Unfortunately, we should have not trusted Ashley Furniture at all. Not only have we been unable to use this terrible set, but we have been stood up on multiple appointments set by the repair company Ashley contracts with. The first- no show, no call. We had to spend hours getting that appointment set after getting the run around and unable to make contact with anyone in Ashley stores for help. They made their sale- we no longer exist for them. 2nd appt was canceled last minute. They then finally got someone out, but all he came for was to look at the furniture and tell us that yup, we were right- it did indeed need to be fixed. Today's appointment was 10.30-1.30- and no one showed nor called. Yet, on all of these occasions, we were expected to be home instead of work to make sure the tech could come in to fix this furniture. We are beyond livid as we now can't even have our Thanksgiving meal at our home as the chairs and table remain in disrepair. I mean, this is a brand new, $2000+ dining set and it is unusable for going on 6 months. Ashley customer service has been non-existent- which is unsurprising as I expect their service to match their obviously poorly crafted furniture. My next step is to go ahead and start filing complaints with the AG's office, the BBB, and anywhere else where I might be able to get help. We have also been trying to get Ashley to just come pick up their set and refund our money with no success, so I will not stop until the set is usable, or out of my sight with my money refunded. If you are considering Ashley for any reason, don't. Go anywhere else that you can get better service and quality, or at least furniture that isn't unusable trash. Can't really photograph wobbliness, but you can see it is raised off the floor while the rest of the legs are on the floor. **Update 6 Days later: Received an email from BBB this morning informing us that they'd sent the complaint to Ashley to resolve. My resolution I filed on the complaint was either a full purchase and delivery refund with them picking it up themselves, or to have all chairs fixed by November 30th. Ashley is sending someone tomorrow with 6 new chairs. Well, maybe. Hopefully they show up and the chairs are brand new and not wobbly. Also, we discovered that Ashley does not do refunds at all, so keep that in mind if you want to chance a purchase as this is not something they mention at all at any point during the sale. As for us, this was the last time we will ever buy from there- the salesman also caused us a lot of grief and though he gave us his card- he never answered 1 call- so no more. We have also decided to become advocates against Ashley due to our experiences. There are better stores with better customer service and no crooks. **The guy brought 6 chairs and 3 were uneven and wobbly. We asked if we could keep the 3 'good' ones and give them our remaining 3 bad ones, but he said we take all 6, or nothing. We took nothing and I filed the complaint. The BBB did take it on as a case and it is still currently open. I also went deep diving on the net looking for ways to contact Ashley corporate. I did email the ceo, and have gotten an entire email list of all Ashley's corporate-am ready to email daily. 7th appt today ** Required 8th appt to finally resolve. Good riddance Ashley forever. Avoid them at all costs if possible."
"Late LY 2022, I bought my teenage son a California king bed frame from Ashley. Paid in full, no financing. Within 4 months, a side rail broke. Contacted Ashley, and they scheduled a repair crew to come service the bed. They had to order new rail, took a few weeks, it arrived, we scheduled a repair appointment, they show up and unbox the new rail and it's the wrong size, it's for a queen. They call it in and reorder the rail, and leave the wrong one in my garage. A few weeks go by, and finally, we get the new rail, and it is the correct size, California king. Repair crew come a few days later and fix the bed frame. They leave the broken rail in the box that the replacement rail came in and say that a truck will come by and pick both boxes. The truck never showed. I forgot about it for a few weeks, and when cleaning out the garage to set up Halloween props, there they were, and I remembered. I called Ashley customer service and was told they couldn't schedule a pickup. I was told I could either donate them or throw them away myself. I can't just put them out for the garbage pick up, I have to take them down to the city dump. I don't have a truck. Donate a broken rail and a queen side rail for a specific kind of bed? Donate to whom? I paid a good amount of money for delivery and assembly when I bought this bed. Ashley is playing it cheap since they got their money from me. Not good customer relations, in my opinion. I will never buy from Ashley again."
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