Tommie Vaughn Ford Body Shop 908 North Shepherd Drive, Houston, TX 77008

"It's crazy that i've had to write this but I've been trying to get my car back from them for a week now. They keep changing the date my car will be ready. They've had it now for over 5 weeks now. I call and I get sent to voicemail it's crazy. Enteprise calls them and they respond right away lol It's insane I wish I could give 0 starts. BBB here I come."

"I brought my Volvo for a door replacement after a hit and run. The work was amazing and 1 week earlier than expected. I highly recommend them for quality and great communication with me and my insurance company!"

"Customer service was great...at first. I came in to have the rear bumper repaired which took them almost 2 weeks to complete. After picking up my car to have the rear bumper repaired, I noticed there were black smudges/cracks on my rearview mirror. Keep in mind, I picked up the car when the store was about to close and had to wait till they opened the next day. When I notified them of the damage the next day, they claimed that they do not touch or move any of the mirrors and refused to pay for the damages. Even though I told them that I had to readjust the mirrors and driver seat after picking up the car to drive out their lot they still insisted that they do not touch or move the mirrors. My car's interior was also cleaned when I picked it up so I asked them that perhaps it was damaged when it was being cleaned. They still insisted that they do not move or touch any of the mirrors. They then went on to blame me for the damages even though it had been less then 24 hours from when I picked up the car and when I notified them. I have had my car for almost 8 years so it's safe to say, I know how to handle my rearview mirror with care. It's hard to believe that they do not "touch or move" any of the mirrors when cleaning a car's interior even though they were clearly moved when I picked it up. Not to mention storing a car for almost 2 weeks that probably had to be moved around their lot full of cars. This place is great if you want to have something repaired but have another thing damaged. I would have chosen another body shop if I knew this was the case so I just wanted to write this review so that everyone else is aware in the Future."

"This is the worst experience I have ever had with a car repair. They originally told me the repair (one car window back seat) would be done the day of or at the latest the day after. I am now told it will be 6 DAYS that is IF they are being honest THIS time. If they had been honest and communicated with me, I would have gotten a rental no problem. INSTEAD I NEVER HEARD A SINGLE THING FROM THEM without showing up to get an update. They did not answer or return voice mails. I am out money from Ubers because I was unable to get a rental (I work 12 hour shifts as a nurse) and depending on friends to take me anywhere. I am BEYOND frustrated. This is the first negative review I have ever left anywhere—that’s how bad my experience is. I understand things happen and things take time. My frustration is with the DISHONESTY AND LACK OF COMMUNICATION not the amount of time the repair is taking."

"Terrible service, trying to get a check engine light fixed under warranty and a replacement for a recalled part. We were told it would take at least 3 days to get it done. Called after 2 days and they hadn’t even started it. No timeline for the replacement part. Finally done after a week and many calls to make sure it was getting done. We were told we could pick it up at our convenience over the weekend from the main desk. When we went to pick it up, they had no idea where the keys were, and we would need to wait until Monday."