Don Davis Ford Service

"Always a great experience having my vehicle serviced here. Will definitely be looking to purchase a vehicle here in the near future!"

"My rating is based on my overall experience over a month. I took my car in for a scheduled service. My chief complaint is the lack of communication. I always had to be the one calling to check on the status in spite of promises that they would call me. I had to call to find out if they had evaluated my car. I had to call to see when it would be ready. I had to call to see if my parts had come in. I had to call to schedule the visit to have the parts installed. There were also things that were undone from the initial service and had to be taken care of at the follow up visit. The oil change light was not reset. A mud flap was not resecured. The bright spot in my visit was J.P. who was efficient and knowledgeable. I will likely not take my car back for service here."

"Probably the worst communication I have ever experienced for updates on vehicle maintenance. I will be seeking OEM service elsewhere. Do not come here for service unless you just want to wait around indefinitely at home for a call that your vehicle may or may not be ready. Or if you call...get bounced around to everyone on-site before someone will tell you that they will look into it."

"I'm actually sad to have to write a bad review for this local business. I tried to give them the benefit of the doubt, but their service is just really not good. Have to book far in advance for basic things, and they are not good at communicating about status updates, which can get complicated when you've had to orchestrate your time around what they do tell you. I had to rent a car a couple of miles away. Enterprise was quick to respond and very timely. Their lack of communication with me about timing for my Bronco made it difficult to coordinate whether or not I would have a car today. It's very hard to make plans when there's no communication."

"As others have said, do everything you can to avoid this place. First time I came here for an oil change after buying my vehicle, I light was on in my vehicle when I left saying the oil level was too low? I had to drive it back to the dealership so they could add in the correct amount of oil. Second time I came here for another routine service and I decided to add a detail, since it’s only $150. My advisor was nice enough, but he told me it would take about an hour 40 minutes. He called me 30 minutes later and said I’m sorry but it’ll actually be about 2 hours from now. I waited for 5 hours to get my car… I understand that it takes time for a good quality detail, but how in the world are you off on your estimates by 3 hours?"