Pep Boys

"Worst place. People are no help and even look at you as a bother. Constantly and constantly say that their system is down and can't help. If they 'can' help, will say that it will take 3-4 hour wait time for something as simple as an oil change. Half the time, will say that all transactions have to be in cash because of system being down. I have also attempted to get a wheel alignment numerous times that I paid the lifetime wheel alignment and I am yet to use it. Always have to go to Mansfield instead of Arlington because this place is no good. Will never even attempt there, even though it's closer. Mansfield is where it's it."

"We started taking our cars here after multiple bad situations with Firestone. They are very prompt with their services, friendly and so far no issues with any of our vehicles."

"The were really nice and explained what the problems were with my car i believe I had Eric working on my car. He was very nice about showing me what part needed to be replaced and replacing it, I think it was the service manager that showed me the cost and let me know what my options were he was very patient with me will definitely be returning for future repairs"

"I wish I could give 0 stars. Worse experience of my life. Not only did they try to rip me off. When I picked up the truck they had dug a piece out my dash and claimed they didn’t do it. They also charged me $140 for diagnosing the truck and didn’t give any documentation of what was found and the prices. I will be suing for the cost of my dash and a refund of my diagnostic fee!!!"

"The hubs and I have had to visit twice in the past few months for our vehicles. Both times we've had a good experience. Although we're always given an estimated time of service to be completed, we always opt to wait at home. The wait tends to be a little longer than figured, but it's still done. And it's good work. It's a good chance we'll be visiting again in the future."