Vandergriff Collision South 1208 South Commercial Boulevard, Arlington, TX 76001

"The lack of communication at this place is beyond horrible. I was told I’d be on a weekly update about back ordered parts, but have not heard from them once in 4 months. Sad part is somehow they have already been paid by insurance, so now I’m stuck there."

"Zero customer service skills. I called and made an appointment and when I went in, they said I wasn’t on the schedule. The lady at the desk was super rude and tried to blame their mistake on me."

"They've had my car for a simple Fender. Bender, for 7 weeks, the Insurance Company stopped paying Three weeks ago."

"Horrible, worst of the worst places to bring your vehicle for any type of repairs. PLEASE AVOID THIS PLACE. Their accountability sucks. I encountered nothing but problems while dealing with these people. Brought my car in for repair and they took over a month to fix. Plus when the had finally “fixed” it and went to pick it up. They messed other unrelated things in the car. For example headlights not working, had to purchase another battery for the vehicle and cameras were disabled. Please PLEASE DO NOT GIVE THEM YOUR BUSINESS !!!!!!!!!"

"Scheduled , Scheduled, SCHEDULED repairs for hail damage. SPECIFICALLY told the shop we would wait as long as necessary until the shop volume was such that they would actually be working on our vehicle when we brought it in. Advised we did not want to be in a position of renting a vehicle for six weeks or more for something which should REASONABLY take 2 to 3 weeks to complete repairs. We were reassured this would not happen. Now, we are in the very position we tried so hard not to be in. The shop is claiming they cannot tell us when the vehicle repairs will be completed. They cannot even tell us if they’ve ordered the necessary parts. We have been in a rental vehicle for almost 4 weeks. Extremely dissatisfied, absolutely shocked at their lack of communication and zero customer service! Their apathy, their lack of professionalism, when scheduling and communicating the status of repairs leaves me ZERO confidence in the repairs that will be completed. We expressly advised There was no rush and our vehicle was drivable. Why? Why? Why, would you tell us to bring it in for it to sit at your shop and wait while we incurred an expense for a rental vehicle??? Shop absolutely will not give a completion date. Would never trust this shop again. Would give ZERO star rating, however, system does not allow this."