Tires Express & More 13150 Farm to Market Road 529, Houston, TX 77041

"I've been here a few times for tire repairs. They are always friendly and always get me out pretty quick. Small shop, but have only had positive experiences so far!"

"My recent experience at this establishment left me rather disappointed. I arrived and parked in front of their business for 15 minutes before their official opening time. It was evident that the office lights were on, and the garage door was open, with two men working on cars inside. Patiently, I awaited their acknowledgment, expecting them to approach my vehicle to inquire about the services I needed once they officially opened at 8 am. However, to my surprise, no one approached me even after several minutes had passed 8am. Feeling neglected, I decided to drive away and subsequently called the business to express my concerns. Unfortunately, instead of receiving an apology, the clerk advised me to come inside the office, which was a departure from the customary practice I have encountered at other tire shops throughout my life, where staff typically approach customers at their vehicles to inquire about their needs. The lack of a proactive approach to customer service left me quite taken aback, and I believe it would be beneficial for this establishment to consider implementing a sign indicating that customers should come inside for service, should this be their preferred method of interaction. In contrast, I visited another tire shop down the street, where a gentleman promptly approached my vehicle and provided a courteous response, assuring me that they would attend to my needs. This demonstrated a clear commitment to excellent customer service. This was my second visit to this particular shop, as I had initially chosen a different shop during my first experience due to similar customer service concerns. Regrettably, despite giving them another chance, my recent encounter reaffirmed my earlier reservations."

"I went to repair my tire that had a nail in it. They attempted to do only a plug. I had to request for a patch. While they were patching my tire, the worker dropped my rim damaging it. When confronting the worker about it, he just laughed in my face and stated the damage was already there previously. He was extremely rude and stated for me to "go back to my country". Absurd comment, no professionalism. **DO NOT take your tires here unless you want them to damage your rims**"

"Very friendly and accommodating. We had a little problem getting the right tires for my full size van. They worked with me to get the issue corrected quickly and at my convenience. I also like that their pricing is upfront and they aren't hiding addition costs for tpms or having a separate charge to mount the tires. I will use them in the future."

"Rudy was great, he was quick and honest and let me know all of what was going on before doing the work. The price was good as well. They also checked my tire pressure and filled them as needed without me asking. I like them. I need to get more work done by next week possibly and I will come back here. I’m sure they will keep doing business like this and I will bring my business to them surely. I see them staying in business for a long time because of there service and honesty they have."