Mariachi Connection

"friendly knowledgeable staff helped us find what we need quickly"

"I’m a customer for life. I’ve never been to the actual store but I’ve bought multiple suits, belts, botines, strings and just about anything I ever need through their online store. If something is not listed I don’t hesitate to call their customer service line because I know they are top notch and always expedite what is needed in a timely manner. Nothing but premium service from their customer service/sales team. Thank you."

"Worst customer service experience I’ve had. I had purchased 2 Folklorico shoes for my children and when getting fitted the sales associate who assisted me gave both my daughters 1/2 a size too small. When I asked if that’s how these shoes are supposed to fit she assured me yes that they’re supposed to be worn tighter. Being this is our first time being in folklorico I trusted she knew what she was doing when fitting my girls. After the first dance class my 5 year old daughter complained of toe pain at the tips of her feet. I went back to try and exchange for a larger size (her correct size that I told the associate and wasn’t given to us) and Olga who was rude and condescending told me I couldn’t exchange since they were danced in and no one was going to buy used shoes. Mind you these shoes weren’t “danced in” they were tried on for about 30mins during her first practice until she immediately started to complain of pain and are still in excellent new condition. When I explained how I wasn’t aware how they were supposed to fit and trusted the sales associate to fit and size them, Olga said they ask the customer how they fit and the customer told her they were fine. The “customer” being my daughter who is 5! She is a child! Not only is Olga delusional but she ought to be ashamed of herself to put the blame on my 5 year old daughter! It’s unfortunate that I couldn’t even get another pair at a discount. These shoes aren’t cheap. This store just wants to nickel and dime you and doesn’t truly care about their customers. Even their Employees have written negative reviews about how this family runs their scamming business on indeed and yelp! Also make sure you check your shoes through and through before leaving the store! Olga tried to blame the tiny scratches on the top of one shoe being the reason I couldn’t exchange when in reality that is how I purchased them as I was desperate and in a hurry. They will sell you “used” looking shoes at NEW and retail prices! If Olga had been more understanding and professional about the situation this interaction wouldn’t have been so bad. It was her rudeness, her tone and overall unwillingness to hear me out. I will never do business with people who do not want to help solve their customers issues. Bellow are photos of the “danced in, discolored, and used shoes no one will want to buy” as Olga had called them."

"The full shopping experience here was excellent. Daniel, an employee, helped us through the whole process of finding a suit, trying it out, giving us pointers and tips. Very very helpful. Would definitely recommend to those looking to get a suit"