Gillman Body Shop 10425 Forum Place Drive, Houston, TX 77036

"In short, the worst thing that happened was the accident. The second worst was having my car repaired by Gillman Body Shop. Updated review, 2023-09-10: Rewriting this review because, nearly 3 years later, I am still finding things that were done wrong after having my car repaired at Gillman Body Shop. I had an accident back in January 2021. After leaving my car at the shop and having minimal communication for over 6 months, I received my car still visibly damaged and with a dead battery. The wheel on the driver's side rear was still the chewed up wheel from the accident, the tire was the damaged tire from the accident, and I was missing almost every body clip holding the trunk liner in and headliner. Got a new wheel and tire but the tire was the incorrect tire (an all-season instead of a matching summer tire that was on the other 3 wheels). Got that replaced and thought everything was fine. After driving for a while I noticed a crunchy/grinding noise coming from the passenger-rear wheel. I took this to Gillman Body Shop and had them do a sound diagnostics. The tech blamed it on the caliper slide-pins. I regreased the slide pins and still had a noise coming from the rear wheel. Insurance only covers 1 noise diag, so any future ones would be out of pocket. Since then I have replaced rotors, pads, and rebuilt the calipers. This grinding noise is still here nearly 3 years later and lead me to today's findings: My driver's side rear axle and hub are visibly bent. Also, not from today's discovery but earlier this month when I got an alignment, the upper and/or lower control arms are also still bent. I reviewed the invoice sent from Gillman Body Shop over to me and my insurance and found that all of the above parts were reused instead of replaced. Since my last visit I added new springs and sway bars, thus they voided my lifetime repair warranty they offer. So now I'm stuck effectively rebuilding my car the way they should have done it."

"Very bad service! I select Gillman only because of it is Honda certificate, but the result of total messy management. The person responsible of my car never update information with insurance company. It is always me to push him to let the insurance company know update information. My rental will expired I need Gillman to update information with insurance, but the guy never answer my phone call, even left a message no reply . Sent email no reply! And tell me they don't have a loaner car. Never ever select Gillman Body shop!"

"Gillman body shop was a pleasure to work with after I got over the intial irritation about the bill that's covered by insurance. Remarkably 8k of work in less than a months time. I feel positive about the outcome because I have been assured the work will be done right and is guaranteed"

"After a handful of issues with getting the body shop to actually start working on my truck. I received my truck back with parts that do not fit the truck properly. As well as parts that should of been added that were not!(was not given a new front license plate mount for front bumper) Please do not make the same mistake I did by using this awful body shop!!!! There is now a gap in the plastic and chrome bumbler that my whole hand can fit through!!!!"

"Wish i can give them 0 star. The worst body shop ever! They cant even do a simple paint job without bubble and nicks. I have to take my car back twice for them to align my door properly(argued with the manager(Daniel) for 20min). The manager admitted his tech. Make a mistake, but never apologize and didn't even want to accommodate a car loaner for me until i have to fight for it. 2nd time i went to pick up my car and the quarter panel(fender flat in near the door) of my car wasn't fix back to it original. And told me he cant do anything and wanna push over to the insurance to replace. His tech left paint all over inside my car door(rocky the estimator )tried so hard to take off some but still a left behind). My pinstripe not even even. The tech cant even put the part in properly together from the window part."