Russell & Smith Honda Service Center 2900 South Loop West, Houston, TX 77054

"Mr.Rocky is the man! I came in for a minor issue for my radio. He gave me fast, professional yet && was super sweet && kind. He fixed my radio && I was back to my Bluetooth in under 1 minute!! Fast service. So thank you Mr.Rocky, you have really great customer service."

"I've had the pleasure of working with Chris at Russell & Smith Honda multiple times over the past few years, and I can't praise his service enough. Chris is incredibly supportive and consistently provides friendly, top-notch assistance. His dedication to customer satisfaction is truly commendable. I would easily give Chris a perfect 10/10 rating for his outstanding service."

"I will never go here after missing up air pressure in my tires. I came in for fix my air pressure since my tire light came on. A week later, it reappear and I went another Honda shop. I was told my TIRES WERE FILLED 40 LBS. My tire could have blow out due to this."

"Waited 9hr to get my A/C looked at only to come out with the same issue. Told the service advisor, that "its blowing cold, but not as strong as it should." Wrote down "not blowing cold" on the service invoice. Unless your car is still under warranty, I wouldn't recommend going here. You're better off going to a local spot."

"I went there for a regular maintenance service and also solving a. problem with my car remote. I was getting error message about low remote battery. When I got there I waited long time before someone came and asked me about service that I needed. I specifically explained to him about issue with remote control and showed him the error message and two remote control of my car.After 1 hour when my car finished I asked them if they addressed the issue and they said no because they don’t have battery for remote. Then I asked them can you at least show me how I can change the remote battery and what battery type I need at least I can buy it myself and change it , but they said the person who can do it is busy and can’t come after me waiting 1 hour for my service and they gave me two solutions. buy a battery and bring it back for them to change it or someone will call me later to tell me how to do it over the phone in both cases this is not service that I expected to get from a brand like Honda I am totally disappointed from this place and Honda.I’ll file a complaint with Honda let’s see how they can help hopefully they do a better job than their local dealer."