Alexander Auto Service 800 East Tidwell Road, Houston, TX 77022

"I brought my car to fix the engine light and electric light. This was almost 2 months ago. Let me repeat that. This was 2 MONTHS ago. They kept going with excuses left and right and kept delaying 2-3 days at a time. I left with my car with the AC broken. Which wasn’t originally but staying stopped for 2 months was the last straw. They also replaced my PCM module for a 2015P code which indicated an issue with the intake manifold. They thought the Module was faulty. They did not Retune it for my Cold Air intake which lead to a whole bunch of other issues and expenses to figure out what was wrong with my car. Avoid this place!"

"I do not recommend this place. I should have checked the reviews first. I have immense regret. My Car was towed to shop to have front end repaired. I paid cash upfront. (Which I haven’t received anything back) No insurance claim. Each time I called to get estimate completion date, I got “2” weeks. 2 week later 3 weeks. 3 weeks later 3 more weeks. Weeks turned into months. A bit over 5 months later, my car sat idle and sustained more damage. Tires bubbled. Battery dead. Car full of cobwebs. Parts from car thrown in the trunk. Someones gum stuck on rear window….I’m done dealing with this shop. I picked up car from shop and car is missing parts and in more of a torn down condition than when first towed in. Shop manager said they squared the frame, no. They cut and welded a part to give it the “appearance” of being straight. Future front-end alignment jobs would have been a major issue, this is what I was told by a mechanic. Begings of a shoddy job. I would never had known if wasn’t told by another mechanic and would have been very costly for the future. I had it towed to another shop and their estimate to repair after the negligence of Alexander Auto, exceeded Kelly’s blue book value. A $3,500 job turned into a$7,500 job, possibly more because unknown parts were missing. I would be a fool to put more money into this car. What am I supposed to do with a torn up car now?? I have deep regret taking my car to this shop. I suffered a big loss. Red flags went up when shop didn’t give me any paperwork to sign. Get paper work for any shop you go to. I have pictures to prove claims. I will let a judge decide!"

"RECOMMEND ! Great mechanic shop out there in my opinion, Friendly customer service and always on top of their game ! Very well experienced mechanics."

"I was quoted 800$ for a TUNE UP. They said I would be taken care of next and I was forced to wait around all day because they demanded 300$ upfront from me and refused to give it back without rendering any service. Got there the next day and it took them not even an hour to do my "tune up". I have an 8cyl engine , tune up takes some time. They wouldn't let me go back & look it it while they were "working". Now, here's the kicker. I took my truck in to my regular mechanic today...4 months after the "tune up" and he inspected my spark plugs. They only replaced HALF of them. The other half look like they came with the truck in 2006! There's no way all new spark plugs would look like that after only four months! I only payed 500 instead of 800 but felt scammed still when I left. Now I KNOW for a fact that I was SCAMMED. Do not bring your vehicle here and NEVER pay upfront for mechanical services!"