Sterling McCall Chevrolet Service Center 17800 North Freeway, Houston, TX 77090

"THE WORST SERVICE/PLACE EVER !!!!!!!!! RATE -100Stars *UPDATE AFTER 5 MONTHS THE WORST CUSTOMER SERVICE- especially from DEREK AND BIANCA PLEASE AVOID COMING HERE FOR ANYTHING AND SAVE THE HEADACHE ; PLEASE BEWARE!! When taking in your vehicle expect to wait MONTHS TO GET FIX ON A BRAND NEW VEHICLE!!! I’m in month 2 of NO COMMUNICATION from the service representative and when requesting to speak with management spoke with someone name (DEREK PRUITT) no help at all even went to the dealership in person since they NEVER ANSWER THE PHONES no help or solutions to the current situation and when you call them to get an update on your vehicle they give you the run around still waiting on parts HOW IS THAT POSSIBLE NO ETA ON PARTS. THE WORST WORST PLACE EVER!!!! RATE -100"

"Whatever u do do not purchase or get any automotive service done hear. They will come up with issues that they cause and make u pay for it. The customer service is awful. I never could get a hold of my service advisor (Nina) to get any information about my vehicle. The are over price and the service is not worth the money. Please save yourself some time, peace of mind, and money and go somewhere else."

"I have been using them since 2009. Great service and friendly."

"Service agents and mechanics are nice and professional, but I had a 1:45pm “appointment” for an oil change and tire patch, and I’m still waiting for my car at 5pm. What’s the point of booking an appointment if they don’t start working on your car for 2+ hours? How long does it take for a standard oil change and tire patch? There’s no reason not to have a better process to manage simple service jobs. Why even have a reservation system if oil changes take 3+ hours?! Unacceptable!"

"We bought a 2023 Suburban, 0 miles on 7/24. Mr. Elmo welcomed us and asked us about the manual, the person who sold us the vehicle did not even know the manual, this is the height we still do not have it, the truck had to be returned on 08/03 due to technical problems, this is it the height that they still have it in the workshop but no one answers me and very bad attention when I get an update, I almost have to make my payment and I have not been able to have the vehicle with me for almost 15 days and know when !! I do not recommend buying vehicles here because they will have to go through very bad experiences. ( Dailan Trucking )"