BMW of Houston North Service Center

"I recently purchased a used vehicle from the dealership, and when I got it home, there was a problem with the back up camera. I brought it in to be diagnosed and repaired. Cassey Monroe was the coordinator handling the repairs and helping to push it through in an expeditious manner. The Technician was very quick with the repair and had it back to me in a couple of hours. If I could give them more than five stars, I would. They treated me respectfully and kept me informed the whole time. A+++ Team!"

"I strongly recommend BMW of North Houston for all your service needs. The service team especially Jordan rendered excellent customer service. Jordan is very professional and knowledgeable and will guide you in your service needs. I can’t say enough for him and the mechanic(s) who serviced my I8. Great job!"

"I had a very okay experience. Definitely not great, but not horrible. In total they had my car for approximately 3 weeks. Repairs were done properly for the most part. My only issue is the major lack of communication this service center has with their customers. My Service Advisor, Cassey, did not meet with me when I dropped my car off, nor did she meet me when I picked my car up and PAID for the repairs. I repeatedly texted her to call me during the repair process so I can get an update, and instead I would get a text message reply a day later. In the 3 weeks they had my car, I didn't receive a single phone call from them. Calling the dealership doesn't work either as the operator will always say they're busy and they'll call you back. Everything was done over text, which does not allow any room for discussion. Besides, I got my work done and my car back so I can't complain too much. Just be careful if you schedule an appointment here."

"Everything was great. Hamza my service rep was outstanding. He was able to find a way to save me money on my service, as well as being friendly and very professional. My car was not only repaired, but washed and shined like new."

"Sure my agent was very attentive, accommodating and professional. He made feel like I was in the right place. I can't remember the lovely lady who helped me prior to being assigned to Rafa but she was an absolute pleasure to have gotten me acquainted with the dealership. Truly a pleasurable experience."