Valvoline Instant Oil Change 12611 Farm to Market 1960 Road West, Houston, TX 77065

"Excellent customer service! I'm a first time customer and the technician knew everything about my vehicle. They tested the battery and refilled the washer fluid. I was very pleased."

"I don’t recommend anyone to get there oil change here. Went there in August to get my oil changed now it came around the time to get a new oil changed. Watching another technician struggle to get out the oil filter because this location put it beyond tight nearly costing me way much more money just for something as simple as not excessive tightening. Extremely upset and as far as other reviews I’ve read people need to be out accountable for there poor job and professionalism."

"If I could give them 0 stars I would. I came here July 6th to get my oil changed. I got out my vehicle because I felt a lot of pulling and tugging. Sure enough when I got out they got a tube stuck while doing my oil change so they were using different tools to try getting the tube out. All of a sudden I keep of having to fill my coolant often. Mind you my car is a 2018, never had any issues. So my car eventually starts running hot. My mechanic goes in and finds that my thermostat housing is cracked. The only way this is cracked is through changing the oil filter. I never had any issues with my car until after coming here. As you can see by the pictures posted, someone had had to apply pressure with a tool in order for this piece to crack. So the crack may have been small at the time and gradually got bigger over time. I’m a state certified community health worker that works throughout the coastal region so my car is essential. Even if you didn’t want to say you made a mistake you could’ve at least said Ms. James, you may eventually have to replace your thermostat housing soon. I would’ve done it sooner because I wouldn’t have wanted a bigger issue down the line. The piece was only $40. The problem I’m noticing now with these oil change companies is they are hiring a lot of young inexperienced guys. Don’t get me wrong, it’s nothing wrong with the young wanting to learn. But put some older EXPERIENCED men next to them to show them how it’s done, making sure they don’t mess up hard working people like myself vehicles. I’m really upset because I like my car, it’s the perfect car for my job. Hopefully I won’t have any issues with my motor down the line due the the expensive mistake that was made. I wont be spending another dime at this company."

"I had an automatic transmission flush done here and I spent the whole weekend trying to figure out why my car RPM was going all the way up past 4 without me hitting the gas. Thank God I had my husband's car to get around until the actual manager could look at it. If they don't know what they are doing they should say I don't know how to do that please return when the person is here with more experience! I recommend taking your car to another location or to the dealership."

"Be careful coming here, my advice is to get off the car and watch what they do. They will test your battery and of course they will tell you it's under normal life on it. So my car was working just fine before I took it in there for an oil change, after I left the day after all of a sudden when my car is idling the RPMs are going up and down. I'm pretty sure they unhooked a sparkplug or something for it to do that, just for you to come back. I recommend you guys stay away from this place, go to another place I recommend C and C Auto Repair or Reliable Auto Repair."