Katy Fernandos Auto Repair

"Awesome customer service! Mr. Fernando took his time diagnosing the power shortage in my truck and assured me that he would help in any way to fix the issue when I was ready. I will DEFINITELY recommend him to anyone."

"This is such a great company. They always have treated us with respect and given us such a fair cost of repairs compared to the competition. We will always use them."

"TLDR: They charged me almost $800 + possibly thousands more for something that didn't need to be fixed. Read all the 1 star reviews telling you what these people did because I believe those reviews 100%. holy smokes where do I even start. I rarely write reviews but i'm writing this to warn you all. Been using them for over 7 years for all 3 of our cars since we moved to Katy despite knowing they have bad reviews, and they've been ok for oil change/inspection so we kept using their service. I went because of a noise coming from inside the car and they said I need to fix a bunch of stuff for almost $800. Also told me if that doesn't fix the problem, the transmission needs to be replaced. On a car with only 40k miles... I decided to try it, but later called them and asked to cancel the order they made for the parts delivery, and the front desk woman hung up immediately after saying 'no problem'. real professionalism there. I went to a different mechanic and they said nothing is wrong with the wheel nor the engine and assured me that the noise from inside the car. I made an appointment at the dealership and it turned out to be a loose engine cover and they fixed it for free. Needless to say, my family wont be coming back EVER. I like to support family owned businesses and i know lots of other people want to support them too, but this place ain't it, y'all. do NOT trust them with your car. save yourselves time and hard earned money and don't go to this place. Extremely shady and unprofessional. read all the 1 star reviews, there is even a review from their ex-employee. they don't deserve nothing but 0 star. shame on you fernando and his fam. y'all ain't getting my money."

"They have advertisments out front stating that they are also a muffler shop but clearly they're not. I came here on a Saturday at around 12am. I told the lady I wanted to get mufflers put on my car but she said they were closing soon so they couldn't. They close at 2pm on Saturdays, I'm sure they had time. Anyways I came back on a Tuesday, then I tell the lady again that I wanted mufflers put on my car because it was too loud (i have a straight pipe). She then proceeds to tell me that adding mufflers will make it louder, that I'll need a whole new exhaust system. She's clearly not educated on how exhaust systems work. So they end up lifting my car to look at it. I even showed her a picture of how to add the mufflers, it was a basic simple job, just cut my pipe and weld a new muffler. I couldn't even go into the garage to speak to the mechanic because the lady is like the middle man or the "boss", who knows how accurately she relays messages and she needs to be more educated on how mufflers work. Anyways they put my car back down and bring it up front and the lady says they have to order a whole new muffler/exhaust system for me. I told her I only wanted a muffler welded to my current pipe not order a whole new muffler, like what the heck. They're just trying to make money and charge for labor. According to all the other bad reviews, I shouldn't have even came here. They wasted my time."

"Moved to the area and found them around the corner. Everything has been fine for basic things. However, you are never allowed to speak to the mechanic and the front lady tries to make you feel like you know absolutely nothing. We took the vehicle this latest time to get work done and of course the bill was pricey and all parts had warranty. It started acting up 3 days later and we took it back they made us feel like the issue never happened and said they can’t do anything if the vehicle isn’t doing it right at the moment. Vehicle started acting up again took a video of it to show and they said nope they wouldn’t look at it still. Their final word was they accidentally over filled it and that’s why it was leaking. Horrible service will not return to this shop again."