Walmart Auto Care Centers 25108 Market Place Drive, Katy, TX 77494

"I arrived at 9:29 and wasn't greeted for at least 15 mins to at least tell me how long my wait would be. They just kept walking past my vehicle until I finally blew the horn to get her attention. Then I was I was told I was next in line and I'd be getting serviced within the next 5-15 mins. (Jelisa) I was also made aware that there were 4 cars who all needed service in a separate bay, but they were not ahead of me because they needed a different type of service. The hostess was walking around looking very confused and unaware of what was going on. More than an hour of waiting and looking at employees looking confused I finally asked for a manager, and she was able to get my vehicle in the bay almost immediately. My vehicle is finally now being serviced at 10:52. I'm one of seven customers who were patiently waiting for an oil change. For the amount of employees who were on the floor, I see no reason for the long wait other than individuals either on their phones, or just simply not doing their jobs. I'm almost for certain it doesn't take 3-4 mechanics to work on one vehicle for the tires. I do want to thank the manager, for getting the service expedited promptly after getting her attention. I believe she was unaware of the poor service that was being rendered. Shortly after my service was almost complete I was also informed that the technicians were short on staff, which is understandable but there was no communication, and employees just standing around. Thank you Ms. Toya for getting the employees on the same page, I really appreciate you!"

"Don’t come here if you aren’t ready to wait for 2 hours. Came in here twice, faced same delays consistently. 2nd time came with appointment, I was told 15 mins 4 times every time I went to check in. I was ready to come back later to pick the car up, but they insisted it will be done in no time. Again had to wait 2 hours. Gave 2nd chance assuming first time would have been one off. Shouldn’t have given them 2nd chance. They are consistent in giving POOR customer experience. Btw, After oil change the light on my dashboard still didn’t go away and staff did nothing to fix it."

"Usually I have a great experience so this is twds my last experience with purchasing tires. They didn't call me when they were done nor balance my tires. They weren't incredibly busy on this day either."

"On Saturday of last week I installed the first three tires and a girl named Yeliza helped me and since it was the first time I went to the place I was disoriented I tried to ask her a question and she answered me in a hateful way that I should wait outside and when it was my turn she would would answer my question. I found the treatment grotesque at first but then he answered my questions and everything was normal. When they delivered the vehicle to me, they couldn't start it since the battery was damaged and I had to buy a new one to be able to leave. I definitely didn't like that day at all. Today I was assisted by a girl named Asia who from the beginning was very kind and professional, she had a lot of empathy with me until she spoke to me in Spanish when she noticed that my English was not good. Asia's treatment completely changed my perception of the place and she convinced me to continue being a customer of Walmart services. Congratulations to Asia from me, she is an excellent worker. Thank you"