AutoNation Ford Katy Service Center

"I bought my truck here many years ago, and even back then I had poor experiences in the service center. This past time that I went was the worst. I only wanted a basic oil change on my truck and the service clerk kept saying they don't do that at that location. I've never been to any ford dealerships that have told me that. When I pulled up the option online, he offers $10 off and said that it was the best he could do. If I wasn't in desperate need of an oil change I would've left, but Autonation Katy will not be seeing me again. To make matters worse, when I went out to eat a few days later I noticed that the cover under my truck was not secured properly and was hanging down. This was totally careless and could've cause a lot of problems for myself and someone who was driving behind me should it have gotten caught on something or fallen off. Do not go here for vehicle maintenance or anything else for that matter."

"Making appointment was easy. Check in and info from Steven was great regarding Ford 30-60-90. My car was done quickly and so was checkout. Only disappointment was recall items still on back order; not a local issue."

"I wanted to install running boards and a bed cover for my new F150. I called in advance to understand the process and parts availability. They sent me to the parts department, instead of the accessories department, where I was told the bed cover was not available and I would have to come in and order it. When I arrived to order the bed cover, the accessories department advised everything I wanted was in stock and they could install while I waited. However the wait was longer than expected because the installation person was finishing other vehicles. If I had been directed to the accessories department when I first called, we could have scheduled an appointment and avoided excessive wait times."

"We are very please with the service. They operated with integrity. We recommend them to anyone who is looking for some great dealership. The dealership team who was in charge of our used vehicle buying process took the time to answer any questions we had, and addressed all the issues that the vehicle had before delivering it to us. They provided us with all the options available - from repair to replacement at no cost. Nowadays, it can be difficult to find good service at a dealership, but at Ford Katy AutoNation, you can trust you will get a great vehicle and service. AutoNation Ford Katy Service Center is the best!"

"Worst experience ever in my life. Ford has definitively lost a costumer. I’m flabbergasted with poor service received, or better, not received. I’m writing this review not under the expectation to be popular but to alert people when deciding where to stop for a service or vehicle purchase. Here it’s definitely not a place. I bought an Explorer in May this year and it’s still 5,000 miles (just to provide some context on how new this is) and the Car Play stopped working (screen went black during a journey). I booked an appointment for an assessment being made. What wasn’t my surprise when the representative refused to receive my car under the “excuse” that as it’s not black screen right now, there is nothing it can be done. I tried to make my point and I was surprised by the manager of the service department, who agreed with the service rep and tried to make me understand that there are 7 different electronic components and they can not all be assessed to look for the error (if any). Once again I tried to make my point making them understand that what happened if something more serious was going on or how am I supposed to look for a ford dealer on a Sunday afternoon in the middle of nowhere? They, unbelievably, just said yes sir that’s what should happen. One thing is for sure, I will no longer conduct any business with Ford AutoNation @Katy, TX."