Reliable Auto Repair 9807 Jones Road, Houston, TX 77065

"I've never had an issue taking all 3 of my vehicles here for service and repaired. However, they have decided to try and squeeze every cent they can out of the customer by not adding the diagnostic fee to the cost of repairs. IT IS STANDARD PRACTICE TO DO THIS! $95 may not sound like much, but in this economy it is. Do better. I'll find another repair shop that takes better care of their customers."

"Came in to have tires aligned and PM done. Very pleased with both the quality of service and the friendliness and professionalism of the employees at the service desk. I will take my car to Reliable from here on out."

"They could not fix a check engine light. I had to bring my car in multiple times for a check engine light, because it kept coming back on a day after they worked on it. When I asked for at least a little of my money refunded, they said "nope". Edit to reply: You guys can't figure out what's wrong, so you're just spitballing and I'm paying the price. 2 weeks and $900 later, my check engine light is still on. And you expect me to keep bringing it back? Incompetent"

"My experience with an auto repair shop recently left me deeply concerned as I discovered that they have been conducting illegal vehicle inspections. Moreover, it became apparent that they do not save any past information on vehicles they have repaired or inspected, likely in an attempt to avoid leaving any evidence of their illegal practices. This lack of transparency raises serious doubts about the shop's credibility and customer accountability. I strongly encourage potential customers to seek alternative options that prioritize legal compliance and prioritize maintaining accurate records of their services!"

"I had my vehicle towed here off a recommendation from triple A. Brian at the front desk promptly took care of me and made sure that my car was seen asap. I was impressed by the same day turnaround time and my experience in general. They addressed my issue directly & even gave me the promotional discount without me having to mention it. Would definitely recommend. Brian is an asset to the company and brand for sure."