Hiley Mazda Service

"Had to order some "dealer only" parts. They were ready when Mazda said they would be and I really appreciated that."

"My sales partner Carlos always has gone out of his way for me...thank you....it is appreciated"

"One of the best Car Dealer service departments I've had the pleasure of dealing with. Colt and Tim rock and are always very accommodating. They are very up front and honest with me about my vehicle's servicing. So long as I live within a reasonable distance, I will always being my car here."

"Colt (Service Advisor) and Andrew (Service Technician) deserve 5 stars for their work (I will discuss the reduction of a star later on as it has nothing to do with them and the work completed on my vehicle). Service was completed prior to the estimated completion date. Communication with me was present even when none was necessary. Once they had begun troubleshooting I was alerted, and once they had finished the diagnosis, I was sent a video of Andrew going over everything that was found, including additional items that should be considered. All and all it cost me $150 to run the diagnostics and reconnect the wire to the passenger side airbag. Though normally that would cost maybe $75, I understand the $150 price tag, and I am not upset about that in the least as a true FULL diagnostic was done to make sure there were no other issues present (as seen in the video). So, kudos are in order for Colt and Andrew. I will look for you the next time I come back. The reason I am taking off a star, like I said, has nothing to do with the service department workers; but the administration. Hiley Mazda has their "own" service recommendations that conflict with the recommendations of Mazda itself. One of my recommended services, which was NOT brought up by Andrew in the video or Colt when we discussed what needed to be done with my vehicle, was an Automatic Transmission Fluid Flush for $299.95. Mazda's own service manual and information pulled from Alldata show that Mazda actually recommends AGAINST this service on ANY SkyActive vehicle unless it is for major transmission component repair or transmission replacement as it is "lifetime" transmission fluid. This is a predatory dealership practice to milk it's clients out of money. I will keep going to Hiley Mazda for specialized repair; but I will never get any suggested service from them without hesitation as their leadership/administration has lost my trust."

"Mazda Service took care of me and making sure everything my vehicle needed were done. Communicated and kept me aware of the process and time for vehicle service. Service advisor Tim is very nice and respectful. I am always met with a smile and greeting from the service guys. Highly recommend Hiley Mazda for vehicle purchases and service!"