Jimmy John's

"I ordered online and when I came to the store, they don't have my order. I showed my confirmation to the manager and he said he was sorry but he doesn't have the order. He confirmed the address location was fine on my confirmation, but the order wasn't on the system. I asked him how I can reclaim my order, any phone number I can call. He answered not. I paid for something and received a No for answer. I will never come back again. Follow up I changed the rating from 1 to 4 star because after my feedback I received a call from the owner where she apologized and explain to me there was an error and the employee is still in-training. I accepted errors can happen anytime to anyone. I received a credit from the store and I was able to get my order as I expected."

"Horrible service. The lady covered in tattoos and lip piercing was totally rude. I was turned off by the huge piercing which seemed unsanitary after which she proceeded to make sandwich. I ordered and wanted to use my rewards card but she didn’t want to help. She was totally ugly and had an attitude. I guess jimmy john doesn’t care about service anymore. No wonder I haven’t gone to jimmy John’s anymore."

"We've ordered from Jimmy John's a lot, especially since the pandemic began. Usually, our food is delivered as ordered without any issues. For one of our sandwiches, we ordered pickles and peppers, with no onions. We received a sandwich with onions and no pickles and peppers. Also, we ordered chips that arrived unsealed and open."

"Fresh yummy sandwiches, chips, cookie's,bottled water, drink fountain, restrooms, friendly staff, quick service, no utensils, extra condiments upon request. Plenty of parking, handicap accessible."

"Horrible customer service with the exception of the manager. I ordered the veggie, a simple sandwich with avocado as the second ingredient, first bite in and realized it was dry. I open the sandwich and find there isn’t any avocado so I call and get a very argumentative woman who rudely explains that it’s in between the cheese. I go to double check and find the avocado, literally a teaspoon spread across the entire sandwich. For a sandwich with avocado as the second ingredient and acting as a substitute for meat I would have expected more but apparently I was mistaken. I always order this sandwich from JJ and never had this happen. The manager was nice and had another one delivered but I’m scared to eat it since I’m sure the woman that took my call spat in it."