Marcos Pizza

"Update 3/5/24 - never received any communication or remediation of issue since November 2023. Corporate doesn’t help just “reviews” and says store management will get back to you. Never happened. Guess this place takes your money and runs. Buyer beware. This place was my go to for pizza but after one order one evening, I will not order here anymore. I placed an order for delivery by 7pm. Pizza wasn’t on its way until 715. I live just a few miles from this location. I get notification that my delivery driver was near at 8pm. Waited another 15 minutes, and it said it was delivered. No delivery guy, no pizza. I call the store and before even asking my order the manager said it was “delivered to wrong house” and said they will put another pizza in. I asked how long and they said an hour. At this point I just wanted to eat and I asked to cancel the order and provide a refund. I wasn’t rude at all. The manager just says “ok” with no apologies or the like, and it’s been almost 30 days with no refund. Thanks for taking $27 and a tip for a driver that delivered to someone else."

"We normally go to papa John’s but wanted to give Marcos a try. We ordered for a first time and everything was great. We decided to order for a second time and spent $69.72 on 2 pizzas. Wings and a brownie and 3 extra garlic cups. They got the pizza here and tipped the driver $10 cash they were happy. We opened the second pizza and 2 of the garlic cups were busted on about 4 of the slices making them soggy, so we called to talk to the guy (forgot name) and he offered to refund our card but we asked him to credit the account and he said yes he could, all we would have to do was have our phone number that was associated with our account and call and let them know next time we ordered. Well we tried to order some pizza a couple weeks later and the guy who answered said there was nothing at all on our account!!! Not only that he couldn’t pull up our order, but we had it on our credit card and told him we could show him, he said no there was nothing he can do. I think this so unfair especially when we were told we would have credit for the pizza next time. We lost out on the pizza and our money! I think they need to make it right!!"

"Every time we come for hair cuts every 2 weeks we have to wait about an hour and pizza place here is perfect but ordering here is a pain in the butt I ended up leaving and going to little ceasar down the road at Talley coming back and continued to wait for our hair cuts. They do not allow walk in carry out ordering door is locked. They did not allow call in ordering, so all your left with is ordering with website ordering or app. Which would be great if the website/app worked the way its supposed to. Drop down menu doesnt each time work so unless you want to build your own pizza where each topping is charged going here is a waste of time. There is no customer service at the location and ordering delivery takes forever food is always cold and expensive. In the future I'll be going back to my old location to order Marco's pizza and for now I'll be buying domino's across the street and I'm done trying to order from here. Back when the pandemic was a mess I understood their procedures but now it's just sad and owners are losing out on a lot of money. In the hour while waiting we saw 5 people try to go in but cpuldnt and left. If 5 people ordered 50 bucks that's $250 in revenue they lost and that's just in that one hour."

""XL" pizza is the same size as large. They just cut the slices smaller. They've done this once before, so it's not just this order. See receipt and slices in picture. Complete rip off. Pictures can't be argued. What mental gymnastic reason do you have for this, manager?"

"Ordered delivery from this location. The pizza deals are a pretty good value. We ordered a specialty pizza and a create your own. The ordering process was really easy. We ordered early and set the time for a later delivery. The Website kept us informed. The delivery was right on time. The pizza was hot, fresh, and just as ordered. The delivery person was very courteous and friendly. We will definitely order pizza from here again."