Marco's Pizza

"I ordered an xl pizza deal at 1:36 from the culebra location. Estimated delivery time was 2:06. The tracker wasn’t working to see the status on my order. I tried calling at 2:50 to get an ETA, no answer. Our pizza arrived at 2:54. The pizza was cold. We got a Pepsi which was in a plastic bag. The bag was FULL of hair. Kinda made me not want to eat the pizza but my boys and I were so hungry we just ate the cold pizza. Very disappointing."

"When I order a medium cheese pizza I expect TO SEE CHEESE ON THE CHEESE PIZZA!!! THIS IS LAZINESS!!! _____updated @01/14/24 Train your crew to execute their job according to standard procedure."

"Marcos is my favorite pizza place & normally we have not had any issues. Today 7Jan we ordered for delivery. The tracker says pizza is cooking but then the scheduled delivery time came & went. I called the store & the guy said he couldn't find the order. Then nonchalantly the guy says do you want a refund? I fired back that no I'd like my pizza order. He then says they were so busy he didn't know where it was. I asked to speak to the manager and the manager was actually LESS helpful than the previous guy. He tried to blame it on the previous manager on duty since his shift just started. I told him that as a leader & manager you can delegate authority but you can never delegate the RESPONSIBILITY! So trying to assign blame is very immature rather than offering up some sort of resolutions. He basically acted like he didn't care plus he added it would take 3 days for a refund. Totally unacceptable & unprofessional all around. I was so disappointed in their lack of professionalism & piss poor customer service. As I mentioned, this is my favorite pizza, I ended up ordering at the Marcos on Potranco & Dugas with no issues. I have definitely taken my business elsewhere!"

"Last minute Christmas shopping on Christmas eve, family's waiting at home for dinner, Marco's Pizza to the rescue. The staff was great, the service was excellent. Definitely took the stress off of the rest of my evening. While all the other restaurants were already closed for Christmas Eve, Marcos Pizza really came through."

"Recently went for dinner here. Pleasantly surprised. I've had Marco's before as my kids have it delivered to the house. But in my opinion, it was better eating it at the location. They have a small dining room. The staff was great. They were helpful and friendly. Was surprised at the variety of their menu. We went after 9pm. There was only one family there eating. Not too busy at that time. Overall very pleased. Will definitely eat there again. Hopefully soon."