Sewing and Vacuum Authority

"CUSTOMER SERVICE IS ALIVE AND WELL...I took my Brother Sewing machine in (1-30-24) because it was jamming on the underside of the fabric, constant E6 error. I wasn't sure if it was something I was doing wrong or the machine needed repair. Well sure enough the fabulous LINDA showed how to do things right, she even showed me how to use that auto thread feature I have never figured out how to use. This will be a lifesaver for my tired eyes. Linda...I can't thank you enough, you made my day."

"Their payment system is bizarre -- When paying cash they cannot take payment unless you give them your full name and phone number or they cannot make the transaction. I will definitely not go back and purchase any items from them. To purchase any small item and paying cash they require all your information -- I am shocked that they did not as for my Social security number."

"We use a home rug cleaner, but use Vacuum Authority X-Tract soap for it. I was AMAZED at how much dirt and dog hair I was able to pull out of the carpet!!! I highly recommend this product."

"If I could give zero stars, I would. I have a well-loved Bernina sewing machine that I've faithfully maintained with yearly maintenance appointments. Dropped machine off, and when I got it home, the needle position wasn't working. Another trip back. After second "maintenance," I couldn't loosen the clutch wheel to wind a bobbin. Another trip back. The repair man who services machines was very condescending and implied it was the machine's age. No, it's your incompetence as features that were working before you put your hands on it aren't working now. I expressed my dissatisfaction to the store staff, who suggested I write a letter to the owner, which I did. NO REPLY OR FOLLOW UP PHONE CALL TO ME!! This is how you run a business? I was planning to buy a new Bernina but will drive to Cincinnati or Lexington instead. Find someplace else to get your machine serviced as this store can't be bothered with customer service."

"Oh my goodness! I took the Convex Illusions class from Charlie. What a fabulous class, her patience and tips were beyond compare. While it looks terribly difficult to make, it is SEW easy. 3 days of class and I walked out with a completed quilt top."