Aaron's,

3620 S Hurstbourne Pkwy, Louisville, KY 40299, United States

"Ordered a tv, driver was on medical restrictions and couldn't carry or unpack tv, tv was damaged when we opened the box, never got to watch it, feel like tv was switched, they won't pick it up or replace it, crooks"

"The staff at this store is rude and completely unprofessional. I ordered a fridge the day before thanksgiving was told it would be delivered on the 29th and it never was . I went to the store to see why I didn’t get my fridge and the general manager Lisa Grajales told me it wasn’t her fault and the only thing she could do was get it to me on the 30th . I agreed to this and told the between 11:00 and 12 would be fine and they never showed up again . I get to the store today and was told my order was being cancelled due to my attitude even though I’ve waited 2 days and missed work to be home for delivery. They need better customer service at this location and I am going to take legal action because the police where called on me for trying to receive property I payed for . I am livid and my food is at home going bad due to these many inconveniences!"

"Absolutely horrible customer service! Ordered appliances online for 2-3 day delivery and it’s been 2-3 weeks and nothing. Store doesn’t even bother to contact you about what’s going on either. They do not care about their customers but have no issues taking money out of your account for products you haven’t even received! From the store manager on down I have had an horrible experience from everyone I’ve talked to. Not once have they called me every time we communicate I have to call."

"Management team is a joke they don’t keep up with the accounts. They’ll wait several months or when your bill is over $200 to start reaching out to let you know that you were behind and there’s a little to nothing they can do.. we provided two separate debit cards for the payment to be taken out, but they only put one in the system. Why would you allow an account go past due if we’re thinking you’re taking money out when you’re really not, anything $12 a week looks like Aaron touched your account."

"They have some decent stuff. However, You will pay for it. There Interest is a little Steep. So pay it off early if you can. I realize some people have to do it, but now days, You have PayPal and other different loan companies that credit is pretty easy to get w/o such High Interest."