The Home Depot 964 Breckenridge Lane, Louisville, KY 40207

"I like home depot you can usually find everything because it's so big. But on my last occasion I went in there for a washer. It was a special washer. About the size of a quarter. And they didn't have it. I had to go to a mom and pop shop hardware store."

"Would not give me a Veteran’s discount unless I downloaded the app and created an account. I didn’t have time to do all that so only purchased what I really needed and left. The 2 other items I needed were out of stock anyway."

"Horrible experience with buying appliances with them. I was told that if I pay for installation they would move the old appliances and install the new ones but wouldn’t haul them off and dispose of them. The day of the delivery they were unwilling to do just that. One of the delivery guys kept yelling at my mom and being dismissive of everything she said. So much for trying to surprise a grieving mother with a gift for the holidays. What makes this worse is the dispatch leader told me they would send someone back to install the washer TODAY never happened and the Plummer that was supposedly coming to prep the gas line for installation of the stove never called or showed up. So to put things in a simple way I payed nearly $1300 to get my mom yelled at and for them to drop heavy appliances off IN THE RAIN outside on the deck. They didn’t even have the proper attachments for the washer but I specifically paid for them. They literally had no mercy. I was also told that the driver who showed up being rude to my mom was known for this kind of thing so I’m confused how or why he still has a job. Crazy would we’re living in. Home Depot has lost a customer. Nobody waste your time here you will regret it. There was a guy in the store warning me not to buy appliances from them but I ignored him and that was a mistake."

"I typically avoid home depot for a plethora of reasons. I do have to say, Todd the store manager was very helpful. If not for him, home depot would have lost a sale. At first I wanted a refund. He said he could resolve the issue in whatever manner i chose. I chose to keep the purchase, and wait to have the broken item replaced. (For the third time.) Which was one of his suggestions. Todd is an example of how management should interact with their customers. Professional, kind and receptive. What he did before anything else, was apologize. Admitting to a mistake or recognizing an issue caused by ones company, goes a long way with me. Thank you Todd."

"I love the home depot! However 3 stars for this place because I've never felt so judged. Unfortunately it's what everyone does these days which sadly it's understandable. But I went here to buy my boyfriend a really nice gift for his bday, and we'll I guess a younger looking woman walking around by herself in a hardware store is a reason to suspect something I guess. But literally, they had a worker and what I believe was a secret worker like security or something, literally following me around. So in stead of buying anything I decided I would take pictures instead. This place was clean and organized very well. But as for how they treat younger people well not so happy with."