Rent-A-Center 7106 Preston Highway, Louisville, KY 40219

"I asked for a refund Dec 2 since they didn’t bring my items when I was off work. Was told it was refunded and give it at least two weeks or call I.t. In January, still nothing. Called I.t, who said he was going to escalate it to his manager and he would call me in two days. He never called. Called back a week later and now it’s been escalated to the regional director. He never called. contacted the BBB and the company never responded. Called on Feb 5 and they said give it 2 days. It’s now the 9th and just got off the phone with them who can’t get the regional director but he sent a message. At this point I’m furious and it’s not even a great deal of money but I’m about to find a lawyer because it’s the principal. No responses and no refund for 2 months, ridiculous. The Solutions number provided is the number I have been calling that keeps telling me someone will call and no one does."

"We had a house fire and really needed some furniture and appliances urgently. We didn't like the response we got in the store (everyone playing with their phones, games, facebook not paying any attention to us walking in) or the vague answers to what we could get and when but we were desperate so hope for the best. We detailed what we wanted and tried to get answers over the next three days over the phone but no clarity and the responses got ruder and worse over time. I wasn't going to put my wife just barely surviving a fire through this and went to Cort. Such a difference, they are a professional company in every phase. Guys, don't waste your time with Rent-a-Center. At least not until the have changed the management at Preston. Totally unprofessional."

"Got several items from this place when it was old management but the new management is trash. They are rude. Talk to people like there worthless and I just spent 50 dollars for them to call and tell me they are NOT going to deliver my item instead are just canceling my order. No explanation. No reason. They did finally contact me and tell me why. However I hope they know I also have pictures of the beds they are claiming was broken and must've been broken when there person picked them up. Will be contacting further support Edit. It's been over a week now I have not received my refund and they keep trying to take out 67 dollars for a item they refused to deliver. Calling corporate today"

"November 12, 2022 I went online to order a washer/dryer set. My card was charged $68.61. I called a few days later because no one had contacted me about delivery. The system “lost” my payment, so it cancelled my order. So on the phone we started a new agreement and my payment was going to post to the new agreement once it was “found.” Upon receiving the new agreement in my email, I noticed they had downgraded the set I purchased to one I didn’t want. I called the store and cancelled the entire agreement and was told I’d be refunded as soon as the snag was cleared up in the system. It is February 1, 2023, Franklin the store manager told me 3 weeks ago the district manager was in the store and was going to get this matter cleared up. I‘ve stopped by the store twice, called and emailed corporate, called the store in which no one answers…..CAN I PLEASE GET MY $68.61 BACK??????"

"Wonderful service from Wayne and Frank!! They joked during the delivery and made my experience very pleasant. They even stayed over to make sure my washer and dryer worked properly past time they were supposed to get off the clock."