Crocs at Houston Premium Outlet

"We bought some work crocs which are great by the way but Kevin had great customer service made us feel welcomed and helped us pick out our shoes and sizes thank you Kevin !!!"

"The women working at the store today were incredibly helpful when I needed to find a pair of Crocs for a secret Santa gift for a disadvantaged child. They made sure she will get the gift she is hoping for and I can’t say enough about how much I appreciate their help."

"The cashier David was very rude and unprofessional. I purchased a pair of Crocs for my son yesterday for $54.99. I grabbed the wrong size and needed to exchange them for a larger size. The pair I purchased wasn’t available in a larger size, so I chose another pair priced at $49.99. The cashier proceeds to tell me I owe $3.51, how when my exchange is cheaper than the original purchase? Is excuse was because I used a promo, (which is still active) so the promo should have been applied to the exchange. He finally agreed, but the total amount was still incorrect so I walked away. Terrible."

"Omg! I cannot believe what just happened to me and my family at this store . My daughter hurt her pinky toe so we had to buy her something more comfy. We googled crocs and The website say they close at 21.00, we got to the door at 20:50 and the door was shut! We literally could see the reps looking at the door but couldn't even have the decency to come to the door or explain why their door is closed before their closed time . They had other customers inside , store was not empty in anyway. One rep was looking straight at us and giggling continuously. So weird and embarrassing. I wish I could give a zero star. Crocs do better."

"While I love looking through the clearance and sale products, I wish there were more adult styles available in size 5. It would be nice for management to order for the store, as I do see them in stock on the Crocs store online, but works rather not pay shipping. Also, the store is usually pretty crowded and can feel claustrophobic in certain spots, so moving around the lay out or keeping some stuff in the back until merchandise has moved might help. For example, one day there were at least 4 cardboard boxes of clearance shoes literally just in the middle of the floor, almost all the same style and size. If they had to leave a box of shoes on the floor, (which really doesn't seem necessary ever) maybe one or 2 would have still allowed for a good flow of traffic."