Journeys Kidz 6301 Northwest Loop 410, San Antonio, TX 78238

"they refused to return my shoes after they gave me the wrong ones to begin with because they wanted to refund me in card knowing i payed both cash & card but mostly in cash , went back to return and exchange and they were trying to give me a used pair of the shoes with scratches and a beat up torn box ."

"Great customer service. My girls love their new shoes. So happy we found shoes that light up."

"Was going to purchase a specific shie and gave it to the attendant, He charged me a price, different from what was on the she. When l asked him why, he said it had the wrong price on it. Because it was not my fault, l should have been allowed to purchase the shoe at the price l saw on it. He said no, so l left. Poor customer service."

"Last week i came in search of shoes for my sons birthday I was told did not have size so I can order and be shipped to store in time. Well here it is the day I need them and they are not there. The lady then called NEXT DOOR and they had shoe I was requesting. I dont understand why the first clerk didnt take that EXTRA step to find the shoes. Now you all want me to PAY ANOTHER 50 that I already paid. Horrible !! Thanks for ruining this day! Won't be shopping here anymore"

"Amazing amazing experience. I had my 10 month old at the hip, looking for shoes as a new ish mom. I don’t even know my style anymore. Jade was so so helpful. Not only did she help me with shoes, she ENTERTAINED MY CHILD while I tried them on!! She is an asset to the team. Thank you for making me feel a little more normal that day!!"