Firestone Complete Auto Care

"I always come to the Pearland location. My truck needed service for oil change and tire rotation. Friendly, knowledgeable customer service. I trust them with my vehicle. Dropped off around 9am and received a call around 1:30-2pm ready for pickup."

"So I did a walk-in alignment and that was gucci, my goes straight now yay! But what I was greatly concerned with is whoever parked my car had the exhaust tips touching a sewer curb? Like you can NOT tell me that that is not touching. And it’s really baffling since I have a backup camera and parking sensors?? So I really don’t understand how this was done on accident? Communication was okay, I’m not too entirely sure if I’d come to this location again. (Edit: I’ve gone here 2 more times, since it’s close. It’s been better with each visit)"

"For those of you thinking of taking your vehicle in for any type of service at Firestone Complete Auto Care at 2908 Broadway, don’t. Have had multiple issues with them, the last of which we requested the manager contact us, and he never did. However, I decided to give them one more chance today due to the convenience of how close it is to us. I called them to ask if I could bring my car in at 4:15 pm for them to take a look at my two rear tires as they keep reading low tire pressure, despite me filing them with air. They told me yes. I take off of work and drop my car off at Firestone. I again tell them what’s going on and they tell me no problem, they’ll take a look at it and call me with an update. My husband comes to pick me up and we go Lowe’s and then to dinner. I still haven’t heard from them and it’s about an hour to closing time. So I call them to see if anyone has even looked at my car. He tells me no, but that he is going to talk to a tech to see if he can take a look at it. It’s about 6pm now. He calls back a few minutes later to let me know that the tech can not look at my car because he is done for the night…. Okay fine. We ask that they just put air in my tires and we’ll take my car elsewhere. We get there to pick up my car right before they close at 7 pm and no one has put air in the tires… Almost 3 hours at Firestone for them to tell me no one was able to take a look at my tires, despite calling beforehand and being assured that they could take care of it. It was one small task…"

"They only had two technicians to work today, backlogged everything , told me they could not fix nail in tire had to buy a new one, tire in stock sat around for 30 minutes, they don’t communicate here. Tire problem was not the problem it was bad communication in all areas, noticed employees would be standing around until they saw us looking at what they were doing. I have never had service like this before. When I first got here the representative who should have greeted me was more busy on his phone than helping customers."

"Love coming here, even if it takes 30 minutes longer to get my truck serviced. Piece of mind is having confidence that Lorenzo works on all my trucks and he’s highly knowledgeable. I will still be coming back and recommend this place."