Firestone Complete Auto Care

"we returned back less than 3 weeks of having gotten our car fixed for apps. 900.00 because the engine light was back on. we were not charged for the diagnostic on the engine light on, and as it turned out, it was the gas cap not on tight enough because the tether was tangled, this is our daughters car, and she is traveling this week and we had to make sure all was well"

"they where super helpfully and one of the only shops here in round rock that would accommodate my truck and trailer setup(full size dually 40ft trailer) when I got there, they had a tech working on my inspection almost immediately. which was nice NOT being push down on the list like at other places just cause the size of my rig"

"The staff was terrific to work with and schedule our service. The recommendation for tires was spot on and they are great! We will be coming back soon for the lifetime alignment when we have time to do so. Thanks so much!"

"I would really rate it Zero out of 5, but the reviewer must select a minimum of 1. This afternoon the Firestone on 620 tried to strong arm my daughter into paying $57 for windshield wipers that were completely unnecessary. They said the car inspection failed because the windshield wipers were dirty. 1 hour prior to the auto being dropped off, it was washed at Mister Car Wash on 620. The exterior of the auto was shiny clean. The auto was failed simply to sell wiper blades. Brand new Rain X latitude windshield wipers were installed on the auto in September 2023 (just 3 months ago). She advised the Firestone employee and manager that the brand new wipers were just recently installed. They did not listen to her, and furthermore told her not to return to their location. This is disgraceful to treat a young lady customer in this manner. The auto windshield and car was bone dry after she returned home. The store did not even test the windshield wipers to see if they were removing water as they should. We used a water hose to water the windshield at home, and the windshield wipers worked perfectly. Further update The next day went to Jiffy Lube on 620 and passed inspection with flying colors. Inspector even stated how well maintained the auto is after completing inspection. This clearly shows Firestone’s disgraceful intent to fail a customer in order to increase their sales. A terrible way to treat a customer."

"Took 2 hours and 10 minutes to get an oil change that I had an appointment for. Would be less agitated if they would have been transparent about the wait time. My car was in the shop for over an hour, so can’t really use the wait as an excuse. Been to different locations and haven’t had this issue. Will not be returning."