K&N Service Appliance Repair

"Wife scheduled multiple days with them saying she needed to be out by 3-4 for appointments. They told her be at the house from 9 AM and they would call her with a solid time. They never called and never showed. Multiple days. Terribly unprofessional. Unable to stick to a solid window even when the window is 9AM - 3PM"

"Super happy with K&N Service. The tech was super professional diagnosing and installing my replacement cooktop he got the job done correctly and efficiently. Thank you!"

"Just wanted to say another good word for the folks at K&N. Because the space for my new dishwasher was a little fussy, Jesse and Michael were sent back to have a look when I had some small issues after the initial hook up. They were wonderful. They solved the issue quickly without charging me for the visit, and are generally good people—courteous, prompt, good at communicating their time frame. So worth noting, K&N is a company that follows up *after* you've given them your money buying appliances. Their ethics and service are much appreciated."

"K&N has a great reputation. I'm not sure why. It has a nice showroom, and you can make some choices by what they show but that is what you would expect from an appliance dealer. We wanted Dacor appliances for our renovation, but were steered toward Monogram by the sales rep (now retired) as well as our contractor due to supply chain concerns, as well as denigrating comments on Samsung quality. That may or may not have been good advice but the delivery has been awful. We purchased and paid for the complete appliance suite in November 2021, and we told that the order would be in January 2022 in order to avoid supply chain issues with other vendors. That was way ahead of when we would need them, but we were just being conservative. It's now October 2022. The refrigerators, ovens, and dishwasher are great. That's not K&N's doing, it is GE. But we had one Monogram cooktop delivered to our apartment, shattered. The replacement sent to K&N also shattered. Now when we ask when we will get our cooktop delivered, 11 months later, the answer is that GE is not comfortable with their shipping service. No definitive timeline. Really?!? And the warming drawer purchased in November 2021 may be in by December, 13 months after being ordered. Yay, a very belated Christmas present to myself to fill in the gaping hole in my kitchen wall. This may, or may not be K&N's fault but there is no reason to believe they provide a premium service. Look elsewhere."

"Ice maker wouldnt make ice. Tech said needed new ice maker and would order and set up installation. Never heard from them again. So I started learning how they worked. Ended up being a broken pin in the harness. Spliced a new connector on it and it’s solid as a rock. K&N is terrible. The techs are not very good technically Or professionally"