The Home Depot

"I’m extremely disappointed by my recent experience encountered at 2828 S Texas 6. Location, The district manager that governs this store needs to access and reevaluate the management/leadership in place at this store. The Assistant Manger Ms. Juanita lacks conflict resolution, customer service and ethical standard skills. My husband went into the store purchased washer dryer set (paid in full 1,521.94) on Feb 2,2024. Delivery was set for 2/7/24. We received a call from Samsung stating order received was mismatch set & did he want to proceed with this order or go into the store and have them fix. My husband & I had to drive almost in hour to go into the store to resolve, that alone was a huge inconvenience. We discovered that order was placed wrong by Appliance Associate Willie. After being greeted by a young lady that said she couldn’t assist us it was time for her to get off. We waited and Mr. Lester assisted us we explained to him what happened (Mr. Lester was very professional he tried to help us) Unfortunately it was no way around not canceling order and reordering so We asked him to please call manager to inform of our concerns after finding out we needed to cancel the order & repurchase. Keep in mind it does take 3-5 days for refund and we had to pay an additional 1,521.94. Ms.Juanita ASSISTANT MANAGER arrives didn’t greet us properly didn’t listen to our concerns had an attitude she even talked to Mr. Lester poorly because he was providing good customer service to us. We merely asked her what can you do to accommodate us for our inconvenience. She blatantly denied stated she doesn’t do any compensation until ordered is fully completed. This is a prime example it’s not about the money but how you treat your customers. She could’ve said I’m sorry for your inconvenience and waive $50-100 etc even delivery fee. Been more accommodating instead her EGO stood in the way. After how she spoke to us and handled this situation my husband advised her to cancel order and refund money back. Mr. Lester said I really don’t want to lose your business I’m sorry. While we appreciated his efforts he couldn’t override his manager. We immediately went to your competitor Lowe’s was treated respectfully and purchased the exact same set. I know this is a very lengthy review while nothing may change how Ms Juanita treats customers I hope it’ll help others to always know your Money spends anywhere & to spend it with Businesses that will value you as a customer and treat you with respect."

"I had to repair my fence, so I purchased 3 4x4s and 6 2x4s. When selecting the lumber, I had to inspect several boards before finding board straight enough to make my fence level. It seems like this process has taken long the last few times I purchased lumber, but over all they have what I need most of the time, and I receive good service for the most part."

"I tried to return an item which forgot about, that I had ordered online and picked up at the store. I had the receipts order information, the product was unopened but the store manager said no. She suggested I reach to the online store. They told me the store manager had the authority to return the item and give me a store credit. She just did not want to. We purchased $1000 GE dryer two days ago. I canceled the order. We are getting our new dryer from Lowes."

"Liz in painting is absolutely phenomenal at her craft! She’s extremely knowledgeable, reliable, and above all else, she’s a kind and beautiful person. She gave me impeccable guidance on a project and helped me gather all of the right materials. I had to return to the store later in the day to gather more items to fine tune my project and Liz took time to help me above and beyond what was required. Without her I absolutely would’ve tanked my project. Because of her I am giving the store 5 stars. Customer service is the most important thing to me, when shopping or supporting a business with my money. Thank you, Liz, for your service. ."

"I came to The Home Depot on Highway 6 by Westheimer during a weekday last summer. I like the well-stocked shelves. I didn't buy anything at that time. But because of logical layout, I will be back. Oh, restroom was really clean too."