Macy's,

2310 SW Military Dr Ste 2004, San Antonio, TX 78224, United States

"Shout out to the amazing manager at Macy’s Laura. Thank you so much for your help today and for making my shopping experience so Great! Shout out to Honey. Thank you! You were so engaging I couldn’t stop smiling. That’s how shopping should be, FUN!"

"Francisco helped me find the pants, belt and bow tie I needed for an event the next day! It had to match my custom tuxedo I got from my clothier, Heather Renn. Fantastic service and was very friendly. Thank you so much!"

"I would like to say what a pleasant shopping experience I had today with Christopher in jewelry. He was so helpful and so kind. He has excellent customer service skills and really cares about the customers. Kudos to Macys at South Park Mall for having such an outstanding employee!!!"

"Clean & organized but it has a small footprint, meaning, limited selection of merchandise. The Bad: 3 of us customers were looking for the presence of a salesperson. There were only 2 visible on the 1st floor. Had to go from the shoe dept to the opposite end for someone to ring me up. The men's bathroom was soooo smelly, dirty & stained with urine on the floor (you read right). It was yucky bad. The pic doesn't show the details mentioned here. Something is really wrong with the Macy's brand!"

"I ordered online nearly 3 weeks ago. I hadn't seen any status updates only: "preparing to ship" so I emailed customer service last week, I called, chatted & finally went in person to no avail. I spent over 45 minutes at Customer Service; the young lady there was very nice & tried to assist me. She phoned customer service and they placed me on hold several times. A manager came by as well, but in the end, nothing was done. They couldn't tell me if my order was going to ship & when it would ship. I asked if I could cancel my order and they said I had to wait 48 hours. Tomorrow morning it will be 72 hours! The thing is, when I emailed Macy's last week my auto reply stated I would get a reply in 48 hours! It has been over a week waiting for that. My payment has not been posted, but I feel as a consumer, I should be able to exercise my right to cancel my order & shop elsewhere. I feel they don't value or respect their customers. Extremely poor (NO) customer service. I'm the meantime, I am forced, as a hostage to wait to see if they feel like doing their job & honoring my request. UPDATE: 10/17/23 Sent complaint to BBB & investigation pending. Macy's cancelled PART of order but at my bank they are charging for ENTIRE order! NOW 2 day shy of a month when I originally ordered & their customer svc recording stating my order would arrive on SEPTEMBER 23rd Macy's order online states order in transit to store (So Park). If it ever does come in, I guess I will go to their customer service desk & promptly return it. FOR ANYONE WANTING TO ORDER FOR CHRISTMAS --- TAKE HEED! YOUR ORDER MAY BE DELAYED AND MACYS DOESN'T CARE IF ITS A MONTH LATE! THEIR CUSTOMER SERVICE IS A FARCE! I like the merchandise & if I shop there NOW through this experience, I know they are dishonest & as a consumer I couldn't even cancel my order to avoid running back and forth to Macy's. NOBODY at store or by phone Customer Service assisted me in resolving this issue. SHOPPERS BEWARE!"