Ross Dress for Less

"I called like an hour ahead to see if I could return some things I bought in December and just get store credit and I was fine with that because I never wore any of it but I wasn’t gonna keep it and the woman on the phone was really nice and told me yes they could do store credit so I go in and The cashier that’s working - there’s only one - she’s super nice she’s fun she’s talking to all the customers there’s probably like four other people in there then her manager comes over and starts taking customers and I get her and she has no personality. Looks bothered that she has to process my refund. I feel bad for the other employee because she probably has to deal with that attitude all day every day. Your manager should be setting the example. I purposely showed up at a time when y’all wouldn’t be busy to process a refund. The items very clearly hadn’t been used. I was friendly and polite and you couldn’t be decent and return the same courtesy. I know working retail is hard because I’ve done it but part of the job is to put on a face especially when a customer is being friendly. You can try like at least fake a smile, Ask me how I’m doing anything. how disappointing. Ross should promote the other girl. I didn’t even get to interact with her and she clearly is probably keeping customers coming back."

"Selection was limited & majority of the stuff was either not my taste or a bit over priced. It was a clean & organized store so that is always a plus & the employees were nice & fast at check out. But for me I'd prefer another Ross location."

"Employees were foul tempered. One actually was yelling in the overhead paging system, several times. She probably could have not needed the paging system and still heard at the back of the store. At checkout there was no greeting just "NEXT!". During the checkout she made some comments like "Some of us have to work and don't have the money to be shopping" and "I don't get paid enough to deal with all you people". Before I completed the payment process, she yelled through me to the next guest "NEXT!". She offered no goodbye, see you next time, nothing. I said have a good evening, and she just stared at me like I said something foul to her... The other "screamer" was checking someone else out, and was equally foul to her guest. Only the Loss Prevention guy had anything kind to say. "Hello, Welcome to Ross" and "Have a good evening." I do not care to return to this store if these folks are there..."

"The store was ok. The staff was friendly but the bathrooms looked like they haven't been mopped or cleaned in months. Filthy floors. The trash over flowing and so dirty. You can smell the stench from the fitting room entrance. They said they don't clean it they have a janitorial service that does but I think they need to do it obviously. There were no clean stalls or toilet seat covers. It was gross."

"Giving three stars due to the long wait times even when there is low traffic. I go midday and only one to two cashiers are open. People tend to buy lots of things so the wait is long."