Jimmy John's

"Customer service was good I didn’t see a lot of staff working. I ordered a #9 unwhich and it was good. I don’t understand how the points system works for the loyalty program in go there once a week and never get any free items. Overall 4⭐️"

"I forgot abt my phone call settings not taking caller IDs I dont know so I missed when the delivery guy got there. was totally my fault but delivery person was nice about it!"

"The rudest General Manager I have every encountered. As a paying customer I placed an online order. When my food was received, the side was wrong and the sandwich was wrong. When I called the store to address the mistake, instead of the GM expressing proper customer service and offering to fix the error, instead he made excuses stating "Well thats not how the order came in on mind end". I offered to show him a copy of my receipt to show the order was placed correctly on my end. He simply ignored that fact and offered zero resolution. I had to literally ask for them to at least fix the wrong side. The worst example of customer service. Zero stars."

"Rude customer service made sandwich without out asking me what I wanted nothing but lettuce and old at that. Lousy tea that was not dress or sweet as stated on container"

"Placed my 3rd or 4th order with JJ and it was placed at 1107am today. I wanted my lunch to get here on time for my 30 minute break. I requested a delivery at 12pm. No courtesy call or text about delays on orders that it would be delivered almost an hour and a half after my requesting time. The line was busy the whole time. I called about 15 plus times and it just rang and rang to cancel and get a refund. The delivery man did apologize that they got busy and the manager will take calls after 2pm. I wasn’t gonna waste anymore of my time to call them again. But I know for sure I will not be ordering from JJ again. The whole receipt had “ Delayed “ but no one let me know. So I had to purchase something again downstairs on top of my $15 little John combo."