Aqua Living Factory Outlets 3454 Lorna Road, Hoover, AL 35216

"This company is the absolute worst. First ordered a carlton hot tub was told 4 weeks. That did not happen. We finally received after so many emails. had it two months . Thought it was hit by lightening . Because it quit working . First thing was we can sell you another one . And by the way the price went up. Never offered to send a service rep out to inspect. Would sell me new one and wanted me to pay to haul off the old one . Knowing they could repair or part it out . Just received email they have the exact one in stock and could sent it out next week. If we pay another 10,000. Now I would expect first a big discount because we did not have for two months. So no matter what there is not even a 90 day warranty. So I hope all that are looking please be ware. No service on something you pay over 10,000. not cool."

"If you want a poor experience, call this outlet in Chattanooga for your hot tub experience. My wife and I were lied to about everything. The delivery date was a huge lie and the customer service from the sales rep (initials JH) was extremely poor and unethical. No follow up phone calls or emails until my responses via email were extreme and rude because of their lack of care and concern for our purchase. I don't recommend these guys or the sales guy (JH) to anyone. He needs to find a new career."

"I bought my hot tub about two years ago and it has really been horrible. We can’t get anyone to come service our hot tub in Hoover, Alabama. I had no idea they they would deliver the hot tub and then not have any service for when we had problems. And man have we had problems. No other companies will service it because we didn’t buy it from them. Take my advice and if you live anywhere near Hoover, Alabama buy your hot tub from another company!!!"

"Too pricey better off going online."

"The ABSOLUTELY WORSE CUSTOMER SERVICE and HOT TUB.Ordered from Chattanooga TN . Would never ever ever ever ever ever recommend or buy from again. Had a brand new hot tub delivered end of August 2018. By December 2018 the pump went out. Hadn't used the hotub I kid you not no more than 5 times total. Called two weeks ago talk to a tech and claim he was going to order the new pump. Called this morning to check on it and someone else claimed they didn't have any record on it. We knew it wasnt good because it came with the main pipe not put together and the lights not hooked up."