Hertz Car Rental - Lafayette - Sagamore HLE

"Absolutely horrible experience. Branch manager John refuses to answer any calls. I've called that place atleast 5 times today. I was told yesterday I was gonna get a call back to replace this defective electrical vehicle. I'm spending $40 to charge this thing an only getting g 165 on full charge. Clearly this car needs work or something. But I can't get them to call me back about replacing it. And I can't get them to answer the phone either. I will be filling a complaint with bbb an returning this vehicle asap. AVIS will be getting business moving forward."

"They will take care of you like they should. As long as you respect them they will respect you! Jacob is a great manager glad he is a manager their he deserves it!"

"Jacob earned me as a lifetime Hertz customer for as long as he is working there! I’ll be choosing Hertz first! He’s a straight shooter that will provide good customer service. However, he went above & beyond in my awkward electric vehicle fiasco, I sincerely appreciate you and look forward to working with you in the future. P.S. beware the manager special is more than likely an electric car! Not good for 7+ hr drives!"

"I think two times I did go here and they had one individual who did help me with all the knowledge and the best service. In winter, the agent updated the sedan without me asking for it, because of the road and I could see the genuine care for customer from the agent. And also just recently an agent helped me for finding deals and planned accordingly for assisting us better. I would expect easy reach out to the branch by phone and the main hertz branch to have something better for the communications."

"Please check their car registration before starting your journey. They provided me with a car with an expired car registration. I tried calling them to resolve the issue in the middle of the trip. The call got through after trying multiple times. I had to abandon my trip in between because of the expired car registration, and my friend missed the flight. I returned the car immediately with a full fuel tank and expected a refund for the car's base price, but the branch manager declined. I expected more friendly behavior from the branch manager. Instead of being adamant that it's not their fault, they should have tried to see their mistake and thought from the customer's perspective. Should I track whether Hertz is registering their car correctly or the branch manager?"