The Home Depot

"I recently purchased a DeWalt drill combo set that came with a “free” router, the order was split into two shipments and the router was delivered to the wrong location. I spent over two hours between Home Depot’s 800 number cust service and Chase (my cc) trying to get a resolution. Then I tried my local store where the router was shipped from. The manager listened to my situation and did his due diligence investigating and concluded that it was indeed the fault of the 3rd party delivery service. NOT ONLY did the manager respond to me personally and promptly but he drove a new router directly to my house, himself, within the hour. That was so far above and beyond the resolution I expected. I’ll be shopping my local Home Depot often; it’s the local people that shine ✨"

"Just a good old Home Depot. Great selection of stuff but service has been better. If you need someone to unlock the cage to get some tools, you can be waiting for a while. I wanted 2 Milwaukee tools and waited at least 20 minutes before someone showed up to help me."

"Christmas music on October 2nd?! We have not even made it through the first week of October and they are already blasting Christmas music through the overhead. I guess if you love Christmas, you can jam to their music for the next 3 months. I put my stuff back on the shelves and walked out."

"Location is well maintained and clean. Employees are amazing and very nice, helped me find everything I needed. Had an issue at checkout and two employees came to help quickly clear the issue. No power saws at this location to cut wood, but there are hand saws. Was able to cut wood to preference."

"I really love this store. I've been in several locations but the staff here is just extra nice, patient and helpful. It's quickly becoming one of my favorite shopping destinations. To be critical, there are often pallets of items left unattended in aisles that can be annoying but it's likely due to getting pulled to help a customer."