Crowne Plaza Indianapolis-Airport, an IHG Hotel

"So I gave this hotel a 3 star rating for a couple of reasons. The hotel is outdated, especially the bathrooms. The room we stayed in was a standard king. Everything was clean, and the bed was comfortable. However, for the price they charge. I have stayed in 2 star hotel accommodations with better amenities and include breakfast with your stay. The landing is an okay restaurant. Not bad, not spectacular and a little on the pricey side. Lastly, what really got me to score as I did. The reception made a mistake, resulting in a hold on my card for double the amount of my stay. Of course, apologies were given and an explanation that the card would ultimately be charged the correct amount that my invoice reflected. That still doesn't take away that until my bank processes all the extra holds they put on the card, a little under $400 is tied up unnecessarily. I most likely will not revisit this location. I had a better experience at the Hyatt across the interstate while under construction. So I can only imagine that once the construction is completed I would make a reservation there whenever in the area."

"First, the emoyees really nice. As for rooms, comfortable, I like the angled beds for TV watching. Why the low rating? We are all travelers, one thing that irritates me is no guide with program playing on TV. I hate having to channel surf to find something to watch. Worse when "no information" is in the information of the channel. On to the bathroom. I find the large refillablebottles of cleansing agent totally unsanitary. No way of knowing what is actually in them. No towel bar or hook.near shower/tub. Have to walk over to only hook behind door. There is plenty of space on wall next to tub to put up hooks for multiple towels. The only advantage to lo location is under flight path at end of runway. Being the hub of FedEx, planes flying over all night. There is nothing near hotel for food or beverage if you don't have a vehicle. What is on premises is priced for the business person with an expense account, not for the average person paying out of pocket."

"Do not stay at this hotel yes it’s convenient to airport but staff housekeeping needs upgrades. Amy and Stormy are the worst. 1. Room not clean same sheets from prior guest2. Trash was not taken out from prior occupants. Overcharged from bar. And refuse to fix it. Changed our linens with the same sheets. If you have to pay 30 extra to stay elsewhere then do it"

"The definition of convenience! Flying out of Indy, got the park and fly rate (8 days of parking with room rate)- what a Bargain! Room was recently remodeled, clean and beautiful. We were surprised that we didn’t have any noise from the airport in our room. Slept great. They’re doing some remodeling in sections, The bar and restaurant was excellent! Best hotel dining room food we’ve ever had. (Had the pan seared salmon!)"