US Customs & Immigration Field Office

"An immigration officer lady with a pink/purple hair. Wow she thinks she’s God or something. Why does she treat people like dirt? She’s an employee, not God. She knows she has power over your whole life and seems like she enjoys belittling poor immigrants infront of her. At the end of the day we are humans and no reason to treat us like the second class citizens. I feel sorry for everyone waited so long, spent so much money, and going through so much to get to this point and only to be snubbed by this terrible lady who has no mere respect for fellow human beings."

"I love the efficiency and the security to make sure everyone is safe and, best of all, the punctuality is on time."

"TERRIBLE EMPLOYEES!!!!! Every person we encountered with was absolutely horrible. Terrible attitudes and demeanor. The interviewing officer my dad had was named SUSAN M BALES and she was was a CUNNNNNTTTT!! She was super rude only to me specifically!! I hope & pray whoever has to be interviewed by her, doesn’t."

"I recently had the pleasure of visiting the USCIS Field Office in Indianapolis, and I must say that my experience exceeded all expectations. From the moment I entered the facility, I was greeted with professionalism and a welcoming atmosphere. The staff members at this office truly go above and beyond to ensure a smooth and efficient process for their visitors. The organization and structure of the USCIS Field Office Indianapolis are commendable. Despite the volume of people seeking assistance, the office was well-prepared to handle the flow of visitors. I was impressed by the streamlined procedures in place, which significantly reduced waiting times. The staff managed the crowds with grace, ensuring that everyone was attended to promptly and efficiently. What truly stood out during my visit was the level of expertise and knowledge exhibited by the USCIS personnel. The immigration officers were highly professional, patient, and demonstrated a genuine commitment to helping applicants navigate the complex immigration process. They provided clear instructions, answered questions with clarity and precision, and offered guidance tailored to each individual's unique situation. The USCIS Field Office Indianapolis also deserves recognition for its exceptional customer service. The staff members were courteous, approachable, and willing to assist at every step of the way. They displayed a remarkable level of empathy, understanding the anxieties and concerns of those going through the immigration process. Their dedication to providing support and ensuring a positive experience for all visitors was truly remarkable. Furthermore, the facilities at the USCIS Field Office Indianapolis were clean, well-maintained, and equipped with comfortable seating areas. The waiting areas were organized and spacious, creating a conducive environment for visitors to wait comfortably. In conclusion, I wholeheartedly recommend the USCIS Field Office Indianapolis to anyone requiring immigration-related services. The professionalism, efficiency, and exceptional customer service exhibited by the staff made my visit a stress-free and positive experience. Kudos to the entire team for their commitment to excellence. I am grateful for their assistance and applaud their efforts in upholding the highest standards of service. Thank you, USCIS Field Office Indianapolis, for your outstanding work and dedication to serving the community."

"Update: The service was very fast. One day after biometric, I got a notification from Lawfully app that my biometric was received. I had biometric appointments for fingerprints, signature, and photo for 485/765 green card/EAD. The whole procedure was very smooth and very fast. The lady who helped with biometrics provided great instructions that was easy to follow for me. She also knew Spanish and helped one of the people with translation. The other lady who gave appointment numbers also patiently answered my questions. The other two guys in front of the USCIS were helpful with their instructions regarding checking into the building. The security woman at the first floor was very nice and greeted people warmly and provided instructions on finding the way to the USCIS. The building was very clean and it has drop off location for Uber/Lyft."