Rush My Passport 11 East Adams Street, Chicago, IL 60603

"Be very cautious about using this service. I feel like a fool for using it and this is partially my fault. You can get a passport without paying these people $200 extra dollars. I did not realize that, so my passport ended up costing me $400 dollars (its 200 if you do it on your own). They then contacted me a week after they received my packet telling me that I needed to send a new photo because mine was too blurry and needed to pay them more money to get my passport done in time. My picture is NOT blurry. I requested they send back my passport, they refused. So my next request was for them to send my application directly to the department of state. Luckily after two days of arguing they finally sent it in but insisted my picture would be denied by the state department. Of course it was not, and this was just a tactic for them to attempt to get more money out of me. Do not make the same mistake as me and waste your money on using the Fedex rush my passport options. Send it in straight to the department of state. Finally- if you need to get ahold of them- you need to select that you are a new customer. You cannot get ahold of a customer service representative if you select that you have a previous order. They tell you to leave a message and you never hear back. They do not provide you with a way to track the passport and they provide the department of state with a "fake" email so that they receive any shipping updates. I spoke with a representative today from the department of state who warned about using services like rush my passport."

"I paid for the expediated passport renewal service, and I received my new passport on time. However, it was very difficult track the status of the entire service and customer service was not great. They rarely answer phone and after calling various times and being promised a call back with a status I never received one. Use RushMyPassport if you're comfortable with not tracking your passport status."

"This is the biggest waste of money. Now that passports are taking so long they can't tell you what stage the passport renewal is at. Just like if I would've paid the Post Office. I could've paid $60 rush fee to the Post Office instead of $189 to get the same answer. All they say is to call the 1-800 number at the State Department to ask for status. A BIG WASTE OF TIME AND MONEY."

"Never use this service. I am a current customer who has paid all the fees and done all my paperwork for my passport at the acceptance office but I cannot send my passport to be processed because the company failed to send me a shipping label. When calling the number listed for help, they never respond, and when leaving a voicemail they never call back. Just use the USPS service unless you would like to waste your time and money! My order number is GW-3084410C3 Update: Although Rushmypassport has replied to my review. I have yet to receive any contact from them regarding my shipping label which should've been issued to me after I downloaded my documents."

"Needed to renew my passport for an international trip within 14 days. I filled out the forms after setting up a RMP account and took them with the picture from FedEx to a fedex office and sent out on Friday and received my new passport the following Friday. The update emails from RMP were very helpful. It was a great experience. If I’m being picky the only two negatives were each time I called RMP to ask a question about the forms I was on hold for 20 minutes. But once they answered they helped me thoroughly. I paid the $800+ option for the one week delivery which is expensive but that’s what I needed and gladly did it. Very thankful this was an option and for their help."