HotBox Pizza 7900 East US Highway 36, Avon, IN 46123

"Where Papa Johns loses out due to not providing any discounts or coupons that they used to provide to 1st responders - HotBox steps up and provides 20% off. Even tho a coupon will get you more off your meal that's still the way the world is today. HotBox does deliver a better quality. From now on I will only be recommending HOTBOX PIZZA to friends, family and followers because Papa Johns is losing in taste after changing their crust formula and now taking discount codes away. HotBox now is a hands down better place being led by leaders who are out to win it!"

"So good. Pizza is so good. Cheese bread sticks so good...love the colts cups. Always fast, fresh and hot..."

"Pizza is good, not great, but good. Service was good and fast, people were friendly. One let down is the prices they r high as hell and not sure i would use the gas to do it again."

"If I could give zero stars, I would. This used to be hands down my favorite pizza but after this last experience, and the lack of concern on upper management/ corporate to even follow up with me on it, i will never order from there again. 10:50am – Online order was placed a confirmation email at 11:00 am when HB-Avon opened. Estimated Delivery time was 45 minutes. 12:05 I called and spoke with Tawanna (Shift Manager) to inquire on the order. I was the told the driver (who is the GM) had JUST left with 2 orders and should be there shortly. The distance between Hot Box and my office is approx 3 miles. 12:20pm I called again and spoke with Tawanna who was apologetic. She said the GM was still out and she didn’t know where he was. But they were super short handed and she was currently the ONLY employee in the store and was so desperate that she had non employees making food in the kitchen just to stay caught up on orders. She as consistently apologetic and offered to “make things right” by offering me a $15 credit for my next order. She informed me that the online delivery times were often very wrong and if I had called in and placed my order that the delivery time wait was only 15 minutes. I told her that made this situation worse since I had placed the order almost 90 minutes ago and still didn’t have my order. 12:45pm I called again and spoke with Tawanna who remained apologetic. She said she had no idea what was going on. She did know that the GM was trying to take it easy since he had 2 strokes yesterday. As we spoke I could hear her try to give instructions to the non employees that were working on making food (according to Tawanna). I explained that it was an hour past my scheduled delivery time. I could appreciate that they were understaffed but if they were unable to meet the delivery time then they needed to reach out to customers and let them know. Or have the delivery timer online adjusted. I inquired if Hot Box was a franchise and was told it was. I then asked for the franchise owners information which I was told they did not have and “would have to get back with me” Tawanna did issue the $15 credit and told me that Larry the GM would have to issue me a full refund as she was not able to do that. I told her I appreciated her efforts but at this point the matter needed to be escalated. 12:50 out food was finally delivered. 2 salads 2 breadsticks. The breadsticks and cheese were barely even warm. And one of the salads was requested to not have pepperoni, and it did. 1:55pm as of now I still have not heard from the GM regarding the refund. 3:35pm called the Hot Box HQ and left a message for Gabe Connel explaining concerns and requesting call back Next day call Gabe back a second time, received Voicemail, left a long message explaining my concerns and experience, requested a call back....which never happened. Key points of concern Employees with severe medical conditions are being let out to drive vehicles Non employed people are making food unbeknownst to customers Management at all levels seem untrained in the areas of customer service."

"I ordered a veggie pizza and I pulled off like 20 pepperoni I don’t eat meat and I’m highly disappointed"