The Trim Shop

"The Trim Shop came highly recommended to replace the armrest leather on my Honda. They have good customer service and efficient turnaround time. It only took 15 minutes to remove/replace the old piece and a couple of days to order the part. If I had known it was so easy, I would have gotten my armrest replaced years ago. Thank you!"

"AVOID THIS SHOP! Shocked at the poor service considering all the positive reviews. Work was performed on my car without my knowledge and I was asked to pay for this work without being able to inspect it first. Delivery time was pushed back on multiple occasions without communication and on the second day (the car was not supposed to be kept overnight) when I called at 2:00 (I had to call them both times to find out what was happening) I was told the car would be ready at 3:00 (they close at 4) I arrive at 3:30 and was still waiting at 4:25 after being told they were “just putting on the finishing touches” by three different employees. Continue reading for the full story… I planned to find a shop willing to re-glue the original headliner as I found a source for an original OEM replacement if that was the only option. Jan 2, 3:09 pm. I call to ask about the repair of my headliner. Jan 3 (around 3:00 pm.) I bring in my car and speak with the lady at the front desk. She comes out to look at my car herself and inspects the headliner. I asked for a quote and made it clear that I was not looking for a replacement. She tells me she couldn't give me a number but a replacement goes for $400 so it would be less than that. I agree and we schedule an appointment for Jan 9 at 9:00 am. Jan 9, 9:00 am. I arrive with a friend to drop off my car and once again reiterate that I do NOT want a replacement headliner to the lady at the front desk who takes my keys. I was told the car would be ready later that day. Jan 9, 3:05 pm. I realize they close in under an hour at this point and if I am going to get there before 4:00 I would need to leave within the next 10 minutes. I call and am told that my car will not be ready for pickup until tomorrow afternoon leaving me without a car. Jan 10, 2:03 pm I had to call to find out the status even though they were supposed to call me. On this call, they tell me that I can come and get it any time after 3:00 pm. Jan 10, 3:30 pm. I arrive with my friend and am told my car is almost ready. Another customer arrives, his car is driven around, and he goes to look at it. The lady at the front desk seeing this remarks “He better come back and pay me.”. A man came out from the shop area and informed me that they had “fixed the headliner” and “fixed the drain spouts” and my total was 400 DOLLARS, neither of which was I informed about at ANY POINT. At this stage, I still had not seen my car and they asked me to pay. It seemed that this was the only way I was getting my car so I relented. Promptly after receiving payment, the front desk lady GOES HOME while I still haven't gotten my car leaving me and my friend alone in the waiting room. Jan 10, 4:15 pm. We had been alone in the waiting room with no updates so I went and knocked on the entrance to the shop area. Eventually, someone comes to the door and invites me in there they are STILL WORKING ON MY CAR. Even worse I discovered they had REPLACED the entire headliner despite how clear I was not to. I briefly explained the situation to one of the employees and I was told “That's all they could do” and “We must have gotten your car confused with another”. The lady walks away from me saying she will need to talk with the receptionist. The time is now almost 4:30 pm. I have a meeting in Birmingham at 5:00. I ended up having to take my friend's car (who also had to wait all this time on the second day of this fiasco) to the meeting leaving them to continue waiting for mine to be finished over an hour and a half later than it was supposed to be done. To make matters worse the new headliner is much darker than the rest of the interior panels making it clear that it has been replaced. I was never asked to pick materials which seems like something I would have had to do if I wanted a replacement. I believe I was extraordinarily clear that I did not want a full replacement in every dealing I had with the employees. All I can say is find a better upholstery shop than this one, at least one that respects your requests."

"I had a great experience at The Trim Shop. They went above and beyond to help me. I needed to have an entire piece of my dash replaced and they did a fantastic job. Melissa was kind and helpful and followed up often throughout the process. And the work they performed was flawless. I highly recommend giving them a try!"

"I couldn't ask for a better job or customer service. They are professional and the craftsmanship is spot on and exactly what I needed for my 24 year old Toyota. I just wish I had done this sooner. Just the smell of the new leather was worth it. They recovered the front and back rows as well as the armrests and rewrapped my steering wheel. I would recommend them any time for any vehicle."

"Thus far the owner has captured my attention to a very professional lady that knows her challenges with a nightmare (my car) will be…yet she took the time to be honest and list what it needed and what may not happen. I Love her truth and will always cherish her ‘“I’ll do my best to dress her up.” If you read this go! go! to her she give you the same “Her best”."