Toyota Service

"5 stars to Carlton the service scheduler that assisted me over the phone with several questions and setting up my appointment. Saved me money, time and was a pleasure to work with."

"3rd attempt to have something done here. 1st time, I came in for an Uber inspection on a brand new vehicle purchased from hoover toyota. I was told the service department would sign off on it once I had my license plate for it. They wanted to charge me $100. Took it to Mavis on Greensprings, and they did it for free since it was new and asked me to bring it back in a year for my annual inspection. They only charge $25. 2nd attempt, I showed up without an appointment, so they couldn't guarantee to get to it that day. No problem, I made an appointment for a few days later. This was for a warranty issue. I showed up for my appointment a few days later and told me it would be 3 hours before they could look at it. They couldn't even diagnose to see if they needed to bring in parts. So I left and made an appointment at another toyota service center. I had my appointment there today at 8:30 am. I was fixed and out the door in 40 minutes. Maybe a 1 star isn't reflective of how well they work on vehicles. Just know that an appointment only guarantees that they will look at your car that day. Doesn't mean they get to it in a timely manner. The other dealership was within 50 miles of hoover toyota."

"The best experience with Hoover Toyota’s Service Department. Sherry was excellent with communicating and they really took care of me especially when my car started acting up again after it had been repaired. They also sent me video recordings of what they were looking at when doing their inspection which was super helpful! Not to mention they were quick with the repairs. Thanks for everything!"

"This place made purchasing a car fun...I was very difficult customer, bcuz of past experiences. Their Patience ,kindness, customer service, as we negotiated won me over at the end. I was able to get what I wanted & could afford."

"A great experience with Hoover Toyota Service. From the scheduler, who was super, to the personal and professional greeting by Vincent Perkins, and lastly, to the technician who listened to a concern I had and addressed it so clearly. While the facilities are dated and they’re about to undergo a remodel/renovation, the waiting room was relatively comfortable. I’d encourage management to provide more comfortable seating at the bar / standing desk height area (the seats don’t have backs). The outlets are tired and don’t all work. All in all, I watched service reps come and go over a 2-1/2+ hour period of time and each one of them were professional, kind and sincere in their interactions with their customers. I’ll definitely call Vincent for future service needs as I have my 4Runner maintained for many years to come."