CVS

"The pharmacy at this store, is just crazy! My husband has Cancer, this pharmacy continuesly belittles him. Why does he need these pills, HE HAS CANCER! For the last 3 months they make him feel bad everytime he calls! Your pharmacist can do better! If we continue to have these issues we will not be returning! No compassion!"

"This pharmacy…. Smh. They make me so upset. I will NEVER have medication sent to there EVER AGAIN. I firstly called to see about my active prescriptions, but their phone AI wasn’t pulling up my account at all. It took me over 20mins of trying and even trying it online but there evidently were technical errors. So then I had to speak with a live person to figure out what was going on with my account so then I could get that all resolved and check my daughter’s account and make sure that was good so I could proceed to ask about my inactive and active prescriptions for both me and my daughter, and let them know about my new insurance since my job changed insurances this year (just to let you know, even THAT part took a while, so I’m already frustrated.) I wind up having to speak with both one of the staff member and their manager…. Firstly, although the staff member was nice she still didn’t listen. Kept asking her about my health insurance for last year and even mentioned that it was through my job. Well I was told cvs doesn’t accept my insurance. Well come to find out later, it was said that only because she mistaken my insurance for being through the state (although I told her it was my employers). To shorten it up a little, that staff member firstly didn’t listen to me and two, the common sense lacked. If I am STATING that I have insurance through my employer and that I was told by the state that I am no longer eligible for state insurance, wouldn’t common sense tell you that the insurance I am specifying wouldn’t be through the state?? THEN the manager… that’s the one I am DEFINITELY complaining about. She doesn’t listen AT ALL and didn’t take real time to break down why their systems show one insurance name and not the one you have in your hand. But also, if I am explaining to you that all last year I have been telling your staff to place my insurance from my employer in the system and remove any old or state insurance in the system, why haven’t they did it that whole year and still billing the SAME insurances I told them not to. Firstly, I didn’t even know my state insurance was still active. The state is telling me it isn’t due to how much I make, but CVS is telling me that it is. But the thing that kept pissing me off about this manager is that she not only wasn’t listening and kept cutting me off, she tells me that I haven’t paid anything for both myself and my child’s medication. NOW I have an even BIGGER issue! Despite telling both the staff and manager that I have the receipts from both CVS, the amount on the slips they staple to the medication, AND the exact amounts in my banking statements from when I picked up my prescriptions can show them. BUT they dismiss that and proceeds to CONTINUALLY tell me I never paid anything for our prescriptions. That upset me even more because you’re pretty much calling me a liar…. Instead of apologizing for the inconvenience and explaining things in a more tactful way so that I wouldn’t be upset, you pretty much in all other words keep calling me a liar. You don’t tell a customer that is trying to tell you that they have the receipts from your establishment for the medications from last year… that “You didn’t pay anything out of pocket because they were billed through both employers…” I am don’t with this place, they have really upset me in a time where I am grieving and their lack of proper listening skills, context clues, and compassion and not even one simple apology….. Made me so upset. Please everyone, do not go to this location for your pharmaceuticals. I get they have a job to do but why work in this field if you just don’t care about people at all??"

"The overall culture at this CVS is awful. Firstly, I went through the drive thru and Florence was rude, inconsiderate, and quite ill-mannered. When I went inside to the pharmacy, Brittany was even worse; she was completely unprofessional and disrespectful. Brittany's horrendous attitude was on display, both verbally and with her body language. Krista's customer service only added insult to injury (quite apathetic); a pattern of unprofessionalism was clearly established. The only bright spot came from speaking with Amika; she was professional, patient and empathetic. Thank you Amika."

"I called in a prescription to the pharmacy department, and the pharmacist immediately had a terrible attitude from the very beginning of phone call. She was not helpful at all, and blatantly disrespectful… if you’re looking for good service, go somewhere else."