Tiffany & Co.

"A year and a half ago, my husband proposed with a beautiful ring which was over $25k. Fast forward to today. The diamond fell out despite an alleged lifetime warranty on the ring. I work at a desk job and can’t think of any reason why the prongs wouldn’t stay after less than 2 years. To add salt to this all, Tiffany’s is asking for $875 to fix it! This is after speaking to two sales representatives and being a loyal customer. While I have received great service previously, I am very frustrated and disappointed in the store and their service. I would not recommend buying from Tiffany’s."

"**UPDATE** Nick reached out to my fiancé, apologized about the inconvenience we experienced, and had my diamonds remounted on the ring I originally wanted. Unfortunately we still did have to shell out $500 extra but he did say normally it would be $1000 to remount so we did get some accommodation there. I had a WAY better experience with Nick and Shin-Yi. Maybe we will come back for our wedding bands after all!! Thank you Nick and Shin-Yi. After mine and my fiancé’s experience here, I’m not sure we will even come back to get our wedding bands here. My fiancé came in to go ring shopping for me. He had an exact picture of what I wanted and showed this sales lady, Kristen Dailey. According to him, she shows him a few rings (out of his price range) and a ring that he thought was the exact one I wanted. This lady duped him into buying the wrong ring without even telling him it was a different ring. A discontinued ring, at that. He knew I wanted that EXACT ring in the picture, and trusted Kristen. When he proposed, I instantly knew it was not the one I wanted. I did not want to hurt his feelings and thought okay, maybe once it’s sized to my finger I will like it. Boy was I wrong. This same lady, Kristen, also did not disclose that once a ring is resized it CANNOT be returned. Because once I got my ring, and it was resized and I wore it a few times, I decided it was not for me. So we attempted to exchange the ring, and this is what we were told, NO REFUNDS/EXCHANGES ON RESIZED RINGS. All she did, was try to upsell us and try to get us to spend MORE money to upgrade the ring. I don’t think so lady, I already don’t like what you picked out for my fiancé, and you duped him into buying a discontinued ring that was not the one we wanted. My fiancé is also a veteran, and she did not ask him if he was one, he could have had a 10% discount. She “attempted” to get the discount applied after the fact only to be told he signed a contract and it cannot be applied. I also want to add that my ring did not come with a certificate, as most diamond rings do. ESPECIALLY TIFFANY. So that is suspicious. All I have to show for it is a receipt, which I can’t even use to return it anyway. Anyway, I’m pretty sure this is the last time we will be doing business with this place. I’m now stuck with an engagement ring that I do not like for eternity because of KRISTEN. BEWARE OF KRISTEN. SHE WILL DUPE YOU. Do NOT go to her for help. POOR CUSTOMER SERVICE. I would expect more from a luxury brand like Tiffany. Highly dissatisfied."

"I grew up that every special occasion was celebrated with jewelry. Truly special occasions need truly special jewelry.. My daughter's 21st birthday was no exception to the rule and Sally helped us pull out the stops to celebrate it. From the champagne to the conversation every single element of our experience was superior. Tiffany's never disappoints but today they treated us like family.."