Hampton Inn Detroit/Utica-Shelby Township 51620 Shelby Parkway, Shelby Township, MI 48315

"We stay here overnight once a year to let the kids swim. We have been happy in the past, but there were some issues this time around. Carol at reception was fantastic. She greeted us with a smile and asked if we needed anything every time we walked past. Carol is the type of person everyone wants working for them. By far the best customer service we have ever received here. Thank you Carol for your kindness during our stay. The rooms were clean, however the beds aren't the most comfortable for the cost of a single night stay. We were very disappointed with the pool this time. The water in the pool was very cold. The hot tub was like bath water and the jets were barely functioning. There was a film on top of the water and the floor of the tub was dirty. There was also a pile of broken tiles on the deck of the pool, which I found to be a safety concern. Considering the pool is why we choose this hotel, we will be looking for another option next year."

"Came into town for a baby shower and I booked the queen suite to have extra room. It was great! Very spacious and clean! The breakfast each morning was delicious! The red velvet waffles were so good! I love the proximity to so many places to shop and eat! It was so nice not having to get on the main road just to go to Walmart!"

"Was greeted with a pleasant smile and friendly hello from the manager Mariam the moment I walked in the door upon check in. Mariam informed me of all that the hotel had to offer. Breakfast in the mornings. Coffee 24/7 in the lobby area. Fitness area and more. Thanks Miriam. I Traveled here for a wedding I attended. Geographically this hotel was in a perfect location for me. I thoroughly enjoyed my stay here. Was exceptional. The room was very nice with a fridge and microwave in the room. Big plus when staying for multiple days. Bed was very comfortable. The fitness center was really nice. Had all I needed. Cardio equipment and free weights. The fitness center was spotless. Meticulously clean. A big thank you and great job to the gentleman that was finishing cleaning the fitness center one morning when I was about to enter. Had All the floors mopped and sanitized all the equipment. Thank you sir. Rooms were very clean. Kudos to housekeeping staff. The coffee was fabulous. House blend and Dark Roast options. Breakfast had various items. Fresh fruits and various breakfast options thar were very good. In my opinion you can not beat this hotel for all that it offers…. Especially at this price point/ value. I will be staying here again every time I visit this area. Thanks to Miriam and all the staff at Hampton Inn for making my stay pleasurable. I really appreciated it. . All the best to you all."

"Overall pool area needs to be scrubbed there is green on the edge where the water filter is. In room showers need to be scrub under the soap holder when sitting on toilet you can see scum and black stuff around. Ice bucket had hair in it. Rope in chair at desk very bad ripe. Furniture had stains and the room wasn’t fresh!! In winter we like taking our son out to hotels now I remember why I stop booking this one and it’s right around the corner from my house! But not a friendly place. Staff needs to not coming knocking at 9am and then try to open the door when no answer because they want to clean the room when check out is not until 12pm!! We was showering and she was already unlocking the door opening it when I got to the door!! Then when I decided to leave at 10:20 am due to that and the staff really not caring I open my door and the same staff member is sitting in the room across from me at the table on her phone!! But she was so in a hurry to clean my room!! Customer service needs to be more important at this hotel! Front desk needs to be more friendly and have better service. They need to know how to take everyone not stare at autistic children like the lady at check in did to my son. She look like she was very irritated!!"

"We stayed here for my wedding weekend and it was very pleasant. The bed was so comfortable, I actually slept the night before my wedding!! A special thank you to Terry in Housekeeping for going out of his way to make sure my party was taken care of. He even gifted me some cash for a wedding gift, so sweet! My only complaint would be the floor in my room was pretty dirty, couldn’t walk barefoot or my feet would be black. Other than that, we very much enjoyed our stay!"