Bronson Otolaryngology, Head & Neck Surgery Specialists - Kalamazoo

"The worst ENT I’ve ever been to. Dr. Sullivan performed sinus surgery on me. I continued to get sinus infections. I would go back and he continued to tell me the “surgery was successful” when it wasn’t. This was 2 years ago. I’m still sick, and I’ve gone to another ENT and have had to have 2 more sinus surgeries since then. He performed surgery only on my maxillary sinuses when the real problem was my frontal sinuses. Such bad practice to tell a patient who’s sick and suffering that a half a$$ed surgery was successful. Terrible terrible ENT. Go elsewhere."

"I came here as a referral from my family doctor because I’m having very bad ear infections and still am and the doctor I seen looked in my ear and said I’m going to prescribe you ear drops and that should make everything better. Ma’am don’t you think my family doctor sent me here because you could do more for me then she could she prescribe me the same ear drops you did and they didn’t work that’s why I got sent here. So here I am still 2 months later with ear infections every other week. I had to call around myself to see if I could get in somewhere else for this problem because I know it’s more serious then just ear drops."

"This place is amazing! My child is on the spectrum and had been dx'd with moderate hearing loss. They were able to help us with both virtual visits and in person visits. They made her feel completely comfortable during all exams. The facility was clean and provided plenty of space to social distance. I highly recommend this team from reception to nurse to specialist. They're all wonderful!"

"Was seen multiple times about same issue. Understanding that the initial first appointment always is pushed out. But with that said they have speeded up a couple processes and got me In for my tonsillectomy in a short manner! Not every one was the friendliest but over all very helpful and glad they recommended surgery ! Still recovering as it’s only been one week to date!"

"The office staff at this practice is incredibly inefficient. It took them over a week to schedule my son, although this office received an urgent referral from my primary care physician. They also do not answer the phone, nor do they return calls in a timely manner. Moreover, we waited over two hours past our appointment time to see the doctor, and then waited another fifteen minutes after the appointment attempting to schedule the next one. Lastly, the office called us the morning of our newly scheduled appointment to cancel-change the appointment to the another day. By this time, I was quite frustrated because my child needed to get his ear examined asap. I changed to another ENT practice at another hospital where my son's ear issue was resolved in one visit. My advice...don't waste your time with this office at Bronson; your health is too important to wait."