Bronson Women's Services 601 John Street, Kalamazoo, MI 49007

"Highly Recommend choosing another place!! They are very careless, do not take your concerns seriously and are there only to clock in and clock out. You will not find genuine care here."

"Very kind and welcoming."

"I can't say enough about how kind, informative, and understanding every single person I had contact with has been. From the scheduler (I believe her name was Connie?), to the nurse that called me for my pre op interview, the woman I spoke with in billing, the desk staff, the op nurses, the med students, the anesthesiologist and anesthetist, the recovery nurses, the transport nurse, and especially Dr. Winter. The whole team worked like a well oiled machine and completely took care of me. I cannot recommend enough."

"This is my third time going through Bronson Women’s Services, the first time was 12 years ago. We have the same doctor/surgeon as we did with a prior pregnancy and I cannot be more happy. If you are looking for an amazing surgeon for C-sections and to see you through your appointments, Dr. Winter is by far the best. (They are all amazing) They are there for you if you have any questions or concerns with your pregnancy in-between appointments and phone nurses are always available as well as receptionist to point you into the direction that you need to go. I couldn’t be more satisfied!"

"My first pregnancy and birth went smoothly here, but I’m currently (during covid) pregnant with my second and the staff, meaning nurses, are so careless that they have become DANGEROUS to me and my unborn. When using MyChart you cannot contact your doctor, but random nurses in the system who do not read your chart and simply give generic answers. •I have celiac disease and was told to consume gluten (which would kill my unborn and put me in the ER). •Prenatals are making me sick so had a new one called in, then a nurse overroad the order with the pharmacy to simply give me what was in stock (same thing making me sick!). •Despite changing my address in office and confirming on MyChart, they are still mailing personal information to my address from 5yrs ago. •Despite then calling in a prescription for me twice now at the same location, and changing my preferred pickup on MyChart, the nurses are still calling in prescriptions to the pharmacy I used 5yrs ago. Lack of care and communication. When you complain they use covid as an excuse for things being crazy...IMO if MyChart has all the info about the patient, you should probably read that BEFORE sending a generic response as not all patients and not all pregnancies are the same. At this point I’ve been researching home births, which only cost about 5k whereas the hospital is over 30k....would like a doctor there, but honestly, terrified of the teenagers they’ve hired as “help”."